Questions and answers

Where can I find information about the Edelweiss product?

Our “On board” section is where you will find information on what to look forward to on board your Edelweiss flight. The link below will take you straight there:

Travel experience

Where can I make a seat reservation?

Irrespective of which booking agency you used, you can add your seat reservation to your booking up to four days before departure via the following link:

Seat reservation

Where can I view the Edelweiss flight timetable?

We fly to over 70 holiday destinations in the world. Flight frequencies vary depending on destination and season. To see all of our flight connections up to 361 days before departure, click on the link below:

timetable

Which destinations does Edelweiss fly to?

Edelweiss flies to over 70 destinations in more than 30 countries in all corners of the world. For an overview of our flight destinations, click on the link below:

destinations

I am unable to check in online for my Edelweiss flight. Why is that?

Online check-in is available no earlier than 23 hours before departure. Unfortunately, our online check-in is not available yet for all of our destinations. To find out if online check-in is possible from your departure airport, click on the link below:

online check-in

I wish to change or cancel my flight. What do I need to do?

If you booked your flight at flyedelweiss.com or via our Service Center, you may be entitled to alter your flight depending on the applicable fare conditions. Please contact our Service Center so that the conditions can be checked and, if applicable, changes made to your booked flight. Please have your six-digit reservation number ready for this. Service Team phone: +41 (0)848 333 593 (local rate) Opening hours: Mo–Su, 24 hours Online contact: contact form If you did not book your flight with us, please contact your booking agency.

I wish to travel with more baggage. What do I need to do?

Irrespective of which booking agency you used, you can register your additional baggage or excess baggage up to four days before departure. Our baggage calculator will show you the baggage allowance included in your ticket and how much any additional or excess baggage would cost. You can register baggage in excess of your allowance easily and conveniently on the same web page.

additional or excess baggage

I would like to travel with sports baggage. What do I need to do?

Irrespective of which booking agency you used, you can register your sports baggage up to four days before departure. Carriage of a small sports bag, category normal, is free of charge on some routes. Our baggage calculator will show you the prices which depend on route and booking class. You can register your sports baggage easily and conveniently on the same web page.

Sports equipment

I wish to take my wheelchair with me. How do I register for this service?

We recommend that you discuss your travel plans with your physician well in advance and clarify all of the necessary preparations. Please notify us of your wishes by email at medicalservices@flyedelweiss.com or by phone. Service Team phone: +41 (0)848 333 593 (local rate) Opening hours: Mo–Su, 24 hours For more barrier-free travel information, click on the link below:

barrier-free travel

I would like to travel with my pet. What is the best way to do this?

For information about the carriage of pets, click on the link below:

Carriage of pets

Where on your website can I find information about travelling with children?

Information about travelling with children is available from the link below:

Travelling with children