Questions and answers
Possible answers for: travel with kids
Do I have to change my flight if my baby is ill?
We advise changing your flight arrangements in the event of the following: Acute head cold, following illness with a raised temperature, after surgery. You must change your flight arrangements if your child is suffering from a contagious illness such as whooping cough, measles, mups, rubella, chicken pox etc.
Is there a flight service for unaccompanied children?
If a child is between 5 and 12 years of age, is travelling on his/her own, you can arrange for the child to be accompanied to the gate at the departure airport and to the arrival hall at the destination airport where the child will be handed over to his/her parents/the person authorised to collect the child. You can pre-order this service with us;
Can I reserve a baby basket for my baby?
Yes, in Economy and Business Class on long-haul flights, in Business Class only on short- and medium-haul flights. The baby baskets are for infants up to and including 8 months, 11 kg body weight and maximum height of 70 cm. Guests who have made their booking at flyedelweiss.com, please contact our Service Center at least 4 days before departure. All other guests please contact your booking office.
Where can a baby basket be installed?
- On all long-haul flights in all service classes
- On short- and medium-haul flights only possible in Business Class (1st seat row)
See the following link for further information on travelling with babies:
How much does a ticket for a baby/infant cost?
In principle, the ticket price for an infant up to the age of two (2) is 10% of the regular airfare, plus any charges. We do not charge a service fee. However, please note that this fare does not entitle your child to have his/her own seat. The infant sits secured on the lap of an adult with a special seat belt. If you would still like a separate seat for your baby, this is possible. Please contact our Service Center by telephone on +43 120 609 2056 or your booking office.
My child will turn 2 while we are travelling, so what do I need to know?
If your child turns 2 while you are travelling, you need to book a separate seat for him or her from that point in time. The children's rate will apply. Guests who have made their booking at flyedelweiss.com, please contact our Service Center at least 4 days before departure. All other guests please contact their booking office.
Can I take my own child's seat on board with me?
If you have booked a seat for your infant or child and have a certified child car seat or restraint system, simply bring them with you. Provided the travel accessory is approved for use on aircraft. You can find more information at the following link:
Can I take my pushchair on board with me?
You can take your collapsible pushchair / buggy to the aircraft with you free of charge. Depending on your destination, it will either be returned to you when you disembark or on the baggage carousel. Due to their size, twin buggies must be checked in as hold baggage.
How do I book a flight for a child travelling alone (Unaccompanied Minor/UM)?
The Unaccompanied Minor (UM) service is only available through our Service Center +43 120 609 2056. Please book the ticket and status by phone. For further information please go to:
Can my child fly alone?
Under the following link you find more information about the minimum age and conditions of unaccompanied minors.
What do I need to know if I am travelling with children?
You will find further information on this subject under
Can I take liquid baby food in my hand baggage with me?
You may take liquid baby food with you on your Edelweiss flight. We offer special baby food (vegetable and fruit purées) on intercontinental flights. These baby meals can be ordered up to four days before departure when booking your flight, or at:
I am travelling alone with two babies. What do I need to do when booking?
As a general rule, only one infant (up to the age of 2) may be booked per adult. However, under the following two conditions one adult may travel with two babies:
- If one of the babies travels in a car seat approved for air travel.
- If a separate seat (children's fare) is booked for one of the babies.
Guests who have made their booking at flyedelweiss.com, please contact our Service Center at least 4 days before departure. All other guests please contact their booking office.
Can my child fly alone?
Children under the age of 5 are not allowed to fly alone. Children between 5 and 11 years of age may only travel alone if you book our Unaccompanied Minors (UM) service, or with another person who is at least 12 years of age. This service is also available for children between 12 and 17 years of age.
How do I book a flight for a child travelling alone (Unaccompanied Minor/UM)?
The flight as well as the UM service for children traveling alone cannot be booked online, but only by telephone via our Service Center or your booking office. The UM service must be booked at least 96 hours before departure at our Service Center via telephone +43 120 609 2056. You can find more information at the following link:
Are there any health problems for my baby if I'm travelling by plane?
You may fly with your newborn as early as seven days after birth. Babies who are less than seven days old need a certificate of their ability to travel from their family doctor. Travelling by air does not present any specific health problems for a healthy baby or small child. However, if you are ever uncertain, contact your pediatrician.
