Possible answers for: General

Am I allowed to smoke on board Edelweiss?

No, all Edelweiss flights are non-smoking flights (incl. electronic cigarettes, smoke-imitating and alternative products).


Does Edelweiss give out any passenger information?

No information about passenger and crew members is given out.


Can I take alcohol on board the aircraft?

Alcohol which has been purchased in the Duty-Free Shop can be taken on board. However, the consumption of self-brought alcohol within the aircraft is prohibited.


Where can Edelweiss Logo Items be purchased?

During your flight on board.


Where do I find the Edelweiss Shop?

We are currently working on a new Edelweiss Shop and will inform our customers via our newsletter as soon as it is available.

Registration newsletter


Where can I activate the SMS service?

Since the migration to a new booking engine, your mobile phone number will be stored during the booking process. In case of flight schedule changes, our passengers will be informed automatically.


How and where can I participate in the customer survey?

You can participate in the survey if you received an invitation with a personal login code on a flight with us. To access the survey, please click on the following link. You can enter your personal login code and select your preferred language on the first page.


Further Topics

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