Declaration on accessibility for Edelweiss Air AG

Prerequisites

This accessibility statement applies to the website of Edelweiss Air AG published at https://www.flyedelweiss.com.

As a company, we are committed to making our websites and mobile applications accessible in accordance with the requirements of the Accessibility Enhancement Act (BFSG) and the Ordinance on the Accessibility Enhancement Act (BFSGV), which implement the European Accessibility Act (Directive (EU) 2019/882 on the accessibility requirements for products and services).

Status of Compliance with the Requirements

The accessibility requirements are derived from the Ordinance on the Accessibility Enhancement Act (BFSGV).

The specific requirements for accessibility are implemented in accordance with §14 BFSG in conjunction with §3 para. 1 BFSG in the Ordinance on the Accessibility Enhancement Act (BFSGV).

Information on Services that Meet Accessibility Requirements
The website flyedelweiss.com provides users with comprehensive information on Edelweiss flight services and all aspects of traveling with Edelweiss. This includes details such as flight schedules, baggage policies, travel requirements, customer support, as well as insights and inspiration about destinations. Through integrated links and interfaces, users are also directed to additional services such as the booking process, online check-in, Manage My Booking (MMB), B2S link, or white-label solutions offered via partner platforms.

Compliance Status

The specific technical measures follow the standards of WCAG 2.1 Level A, AA, AAA.

Compliance with the requirements has been verified through an external evaluation (the content was assessed by an external organization not involved in the design and development of the product) conducted in Q2 2025. The evaluation was based on legal requirements and international standards (EN 301 549, WCAG 2.1 Level A, AA, AAA).

People with visual impairments were involved in the accessibility assessment.

The website flyedelweiss.com has been classified as partially compliant with the conformance level represented by WCAG 2.1 Level A, AA, AAA: only parts of the content are compliant.

We provide services and information on our website/app. We have checked our website/app in accordance with the conformity criteria described in the following text and optimised it for barrier-free use.

The following content is not fully accessible:

Our website/app is largely compliant with accessibility requirements. However, a few pieces of content may make it difficult for people with disabilities to access information or navigate the platform. The following content is not fully accessible:

  • Not all images and graphic functions consistently have meaningful alternative texts, and in some cases, alternative texts are missing.

  • Not all control elements have accessible names that match the visible labels.

  • Not all PDF documents are accessible (e.g., the onboard magazine "edelweiss experience" or the shopping magazine "Inflight Shopping").

  • The chat service offered on the website is not accessible.

  • Not all embedded videos (especially YouTube videos) include accessible features such as descriptive alternative text, subtitles, or audio descriptions.

  • The interactive GeoQuiz is not accessible.

  • Email communications with our guests who have booked via our website are not accessible.

We are continuously working to improve our website and digital services. Unfortunately, due to the volume of material, we have not yet been able to make all content and services digitally accessible. We are committed to removing all identified barriers for people with disabilities as soon as possible.

Technology Dependence

The website’s accessibility has been tested with the following browsers: Chrome, Firefox, Safari, Edge.

The website relies on the following technologies for accessible use: HTML, CSS, JavaScript.

Feedback and Contact Information

If you would like to provide feedback on the accessibility of “flyedelweiss.com,” please contact our Accessibility representative via email.

We aim to respond to your feedback within 5 business days.

Contact Details:
Name: Accessibility Management
Street: The Circle 32
Additional: P.O. Box
ZIP / City: 8058 Zurich Airport
Email: accessibility@flyedelweiss.com

Market Surveillance Authority
At the time of drafting this statement, no market surveillance authority has been designated for Zurich, Switzerland.

Edelweiss Air AG continuously strives to improve its website.

We are committed to eliminating all barriers for people with disabilities identified in the current evaluation report as soon as possible.

This statement was created on 27 May 2025.