Denied Boarding Compensation (DBC) vouchers 

Reimbursement requests for Denied Boarding Compensation (DBC) vouchers received from SWISS must be submitted via mail to:

Edelweiss Air AG
Attention: DBC department
625 RXR Plaza
Uniondale, NY 11553

It is suggested to send your DBC voucher via certified mail, registered mail, or courier service as lost vouchers can not be replaced or reissued. Please keep a copy of the voucher for your own records.

Should you suspect any fraudulent activity on a Edelweiss transaction, please report these charges directly to the card issuer by using the phone number found on the back of your credit or debit card. Your financial institution will process the inquiry/dispute directly with Edelweiss on your behalf.

Online feedback

Edelweiss greatly values good service and high standards of quality. Please do not hesitate to contact us online via the contact form for your feedback or questions regarding your trip. We will get back to you as soon as possible.

Contact form

Telephone contact

If you prefer to call us, you can reach our Service Centre by phone 24 hours daily from Monday to Sunday on the following number from the US.

+1 669 272 1225

Ticket Refunds

If you booked your ticket on, kindly contact our Service Center via the following contact form. Refunds may only be requested through this contact form.

Contact form

All refunds due will be issued to the original form of payment in accordance with the conditions of the fare type purchased. Please note that some tickets are wholly non-refundable, or require a service fee, which will be deducted from the refund amount. 

Rebooking or cancellation

If you purchased an electronic ticket or a paper ticket from a travel agency (including online agencies) or via, please get in touch with your booking office again. Please check the rebooking or cancellation terms applicable for your booked flight ticket. Your travel agent is the responsible party to review and process any refund due.

Complaint Resolution Official (CRO)

If you encounter problems while travelling with Edelweiss, please feel free to ask any crew member or ground staff for a Complaint Resolution Official (CRO).

Our CRO’s have been specially trained in sensitivity and awareness, as well as all applicable Federal Aviation Administration (FAA), U.S. Department of Transportation (DOT), Air Carrier Access Act (ACAA) and Americans with Disabilities Act (ADA) regulations and legislation. They will be glad to respond to your concerns.

Our CRO’s are available during operating hours at all our U.S. Destinations, and at Zurich.

If you feel that Edelweiss  is not compliant with the requirements of the Air Carrier Access Act or 14 CFR Part 382 you have the right to contact the U.S. Department of Transportation if you want that agency to consider further action on your behalf.

U.S. Department of Transportation
Aviation Consumer Protection Division/C-75
1200 New Jersey Ave, SE
Washington, D.C. 20590
+1-202-366-2220 (voice)
+1-202-366-0511 (TTY)

​Aviation Consumer Protection Division 

Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.

U.S. Department of Transportation (DOT)  hotline for people with disabilities:
If you have experienced time-sensitive, disability related air travel service problems that require immediate attention, you may call +​1-800-778-4838 (voice) or +​1-800-455-9880 (TTY) to obtain assistance. This hotline is available from 9:00 a.m. until 5:00 p.m. EST, Monday through Friday.

Get more information on the U.S. Department of Transportation website under ​

Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.