This Accessibility Plan shall set out the actions that all Lufthansa Group carriers, including Edelweiss, will take between 2023 and 2026 to identify, remove and prevent barriers for persons with disabilities.

Download the Lufthansa Group Accessibility Plan

General information about accessible travel on Edelweiss can be found at Barrier-free travel.

Feedback Process and Contact Information

Our feedback process is easy and accessible. Simply share your feedback through any of the channels listed below.

To request a copy of the Lufthansa Group’s Accessibility Plan in an alternate format, please contact us using any of the channels below.

Feedbacks may be submitted by:


Mailing address

To send feedback about an accessibility barrier or the Accessibility Plan by mail, please send a letter to:


Deutsche Lufthansa AG

Airport Customer and Baggage Service Solutions (FRA AE/PG-B)

Accessibility Team

Flughafen-Bereich West

D-60546 Frankfurt/Main




To provide feedback, including anonymous feedback about accessibility barriers you are experiencing or on the Accessibility Plan, you can contact us using the following number:

Phone: +18887421403



To send feedback by email about accessibility barriers you are experiencing or about the Accessibility Plan, you can write to  

Please do not include any confidential information (for example, a social insurance number or payment information) in your feedback.


Teletypewriter (TTY)

Text telephone for customers with hearing impairments: First dial 711 and then 8339512503 for relaying to the TRS.