Passengers with impaired hearing or vision
If required, we will provide an escort for you at the airport. Guide dogs may travel in the cabin free of charge. Please inform us if you will be travelling with a guide dog when you make your booking. Please see the following link for further information on taking assistance dogs in the cabin.
Important information: Many countries have strict vaccination regulations. Missing papers or confirmations may result in the dog not being allowed to enter the country of destination.
Please email firstname.lastname@example.org or phone +41 (0)848 333593 if you would like to take advantage of this service.
Seats for special-category passengers will remain free of charge according to their requirements.
Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0)848 333 593 or our contact form. All other guests secure their free seat reservation through their booking office.