Passengers with impaired hearing or vision
If required, we will provide an escort for you at the airport. Guide dogs may travel in the cabin free of charge. Please inform us if you will be travelling with an assistance dog when you make your booking. Please see the following link for further information on taking assistance dogs in the cabin.
Important information: Many countries have strict vaccination regulations. Missing papers or confirmations may result in the dog not being allowed to enter the country of destination.
Please email medicalservices@flyedelweiss.com or phone +41 (0)848 333593 if you would like to take advantage of this service.
Seats for special-category passengers will remain free of charge according to their requirements.
Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0)848 333 593 or our contact form. All other guests secure their free seat reservation through their booking office.
US regulation on non-discrimination on the basis of disability
At Edelweiss, this regulation applies for all flights that start or end at a US airport. The exact wording of this regulation is available on request at the airports from which we serve the USA.
A copy of the regulation is also available by the following means from the US Department of Transportation:
- By phone in the USA using the toll-free hotline for air passengers with disabilities, 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
- By phone from the Aviation Consumer Protection Division on 202-366-2220 (voice) or 202-366-0511 (TTY)
- In writing from the Air Consumer Protection DivisionC-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, USA
- Through the website of the Aviation Consumer Protection Division