For passengers without their own device

If you need oxygen during the flight, please note the following points:

  • Please inform your booking agent or Edelweiss (medicalservices@flyedelweiss.com) that you require oxygen on board.
  • Please enter your medical details in the SAF/MEDIF form with your doctor.
  • Have your doctor complete the questions concerning oxygen.
  • Please submit the two forms at least three days before departure to the SWISS Medical Service. The easiest way to do it is by email to medicalservices@swiss.com or by fax to +41 (0) 58 584 6845.

Charges for Oxygen cylinder

Price (short- and medium-haul) Price (long-haul)
CHF 300.- CHF 450.-

For passengers with their own device

If you need oxygen during the flight and wish to bring your own device (portable oxygen concentrator = POC), please note the following points:

  • Please inform your booking agent or Edelweiss (medicalservices@flyedelweiss.com) that you require oxygen on board and that you wish to bring your own device.
  • Please enter your medical details in the SAF/MEDIF form with your doctor.
  • Read and complete the POC-Form.

Information about the SAF/MEDIF form

You can find detailed information about the SAF/MEDIF form here:

Forms for download

Important information:

All forms must be submitted to the SWISS Medical Service either by email to medicalservices@swiss.com or by fax to +41 (0) 58 584 6845 at least three working days before departure.

CPAP device (Continuous Positive Airway Pressure), respirator for use in cases of sleep apnoea syndrome:

If you wish to use a CPAP machine on a Edelweiss flight please read the advice and instructions below carefully.

Clearance The use of a CPAP machine requires a technical clearance from Edelweiss. Please provide the following details to Edelweiss Service Center or directly to medicalservices@flyedelweiss.com:

Name, flight, date or PNR number, Brand and exact type of the CPAP device,Use of batteries or electrical outlet
Security check at Airport To facilitate the security check at the airport we recommend bringing along a medical certificate in English that confirms the necessity to use the CPAP machine on board.
Safety For safety reasons, a CPAP machine needs to be switched off and stowed for taxi, take off, landing, and during abnormal or emergency situations.
Battery powered CPAP device To prevent a possible electrical short circuit each extra battery has to be wrapped separately.

Our Service Center team will be pleased to help you with any questions you might have. You can email them at medicalservices@flyedelweiss.com or phone them on +41 (0) 848 333593.

US regulation on non-discrimination on the basis of disability

At Edelweiss, this regulation applies for all flights that start or end at a US airport. The exact wording of this regulation is available on request at the airports from which we serve the USA.

A copy of the regulation is also available by the following means from the US Department of Transportation:

  • By phone in the USA using the toll-free hotline for air passengers with disabilities, 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
  • By phone from the Aviation Consumer Protection Division on 202-366-2220 (voice) or 202-366-0511 (TTY)
  • In writing from the Air Consumer Protection DivisionC-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, USA
  • Through the website of the ​Aviation Consumer Protection Division