Oxygen on board
For passengers without their own device
If you need oxygen during the flight, please note the following points:
- Please inform your booking agent or Edelweiss (medicalservices@flyedelweiss.com) that you require oxygen on board.
- Please enter your medical details in the SAF/MEDIF form with your doctor.
- Have your doctor complete the questions concerning oxygen.
- Please submit the two forms at least three days before departure to the SWISS Medical Service. The easiest way to do it is by email to medicalservices@swiss.com or by fax to +41 (0) 58 584 6845.
Charges for Oxygen cylinder
| Price (short- and medium-haul) | Price (long-haul) |
|---|---|
| CHF 300.- | CHF 450.- |
For passengers with their own device
If you need oxygen during the flight and wish to bring your own device (portable oxygen concentrator = POC), please note the following points:
- Please inform your booking agent or Edelweiss (medicalservices@flyedelweiss.com) that you require oxygen on board and that you wish to bring your own device.
- Please enter your medical details in the SAF/MEDIF form with your doctor.
- Read and complete the POC-Form.
Information about the SAF/MEDIF form
You can find detailed information about the SAF/MEDIF form here:
Forms for download
Important information:
All forms must be submitted to the SWISS Medical Service either by email to medicalservices@swiss.com or by fax to +41 (0) 58 584 6845 at least three working days before departure.
CPAP device (Continuous Positive Airway Pressure), respirator for use in cases of sleep apnoea syndrome:
If you wish to use a CPAP machine on a Edelweiss flight please read the advice and instructions below carefully.
| Clearance | The use of a CPAP machine requires a technical clearance from Edelweiss. Please provide the following details to Edelweiss Service Center or directly to medicalservices@flyedelweiss.com: Name, flight, date or PNR number, Brand and exact type of the CPAP device,Use of batteries or electrical outlet |
| Security check at Airport | To facilitate the security check at the airport we recommend bringing along a medical certificate in English that confirms the necessity to use the CPAP machine on board. |
| Safety | For safety reasons, a CPAP machine needs to be switched off and stowed for taxi, take off, landing, and during abnormal or emergency situations. |
| Battery powered CPAP device | To prevent a possible electrical short circuit each extra battery has to be wrapped separately. |
Our Service Center team will be pleased to help you with any questions you might have. You can email them at medicalservices@flyedelweiss.com or phone them on +41 (0) 848 333593.
US regulation on non-discrimination on the basis of disability
At Edelweiss, this regulation applies for all flights that start or end at a US airport. The exact wording of this regulation is available on request at the airports from which we serve the USA.
A copy of the regulation is also available by the following means from the US Department of Transportation:
- By phone in the USA using the toll-free hotline for air passengers with disabilities, 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
- By phone from the Aviation Consumer Protection Division on 202-366-2220 (voice) or 202-366-0511 (TTY)
- In writing from the Air Consumer Protection DivisionC-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, USA
- Through the website of the Aviation Consumer Protection Division