Conditions of Carriage
Article 1 – What particular expressions mean
As you read these conditions, please note that:
"We", "our" "ourselves" and "us" means Edelweiss Air AG., domiciled in Zurich, Switzerland.
"You", "your" and "yourself" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket (see also definition for "Passenger").
"CONVENTION" means Convention for the unification of certain rules relating to international air transport signed on 28 May, 1999 in Montreal (Convention of Montreal).
"AGREED STOPPING PLACES" means those places (except the place of departure and the place of destination) specified on the Ticket or shown in our timetables as scheduled stopping places on your route.
"AUTHORISED AGENT" means a sales agent who has been authorised by us to represent us in the sale of our air transport services.
"BAGGAGE" means your personal property accompanying you in connection with your travel. Unless otherwise specified, the expression “Baggage” encompasses both your Checked and your Unchecked Baggage.
"BAGGAGE CHECK" means the portion(s) of your Ticket relating to the carriage of your Checked Baggage.
"BAGGAGE IDENTIFICATION TAG" means a document issued solely for the identification of Checked Baggage.
"CARRIER" means an air carrier or other carrier other than ourselves, whose designator code appears on your Ticket or Conjunction Ticket.
"CHECKED BAGGAGE" means Baggage of which we take custody and for which we have issued a Baggage Check.
"CHECK-IN DEADLINE" means the time limit specified by us by which you must have completed check-in formalities and received your boarding pass.
"CONDITIONS OF CONTRACT" means those conditions contained in or delivered with your Ticket or Itinerary/Receipt, which are identified as such and which incorporate by reference these Conditions of Carriage and other notices.
"CONJUNCTION TICKET" means a Ticket issued to you in relation to another Ticket which together constitute a single contract of carriage.
"COUPON" means both a paper flight coupon and an electronic coupon, each of which entitle the passenger named to travel on the particular flight identified on it.
"DAMAGE" includes death, wounding or any other bodily injury to a Passenger, loss, partial loss, theft or other damage arising from or in connection with carriage or other associated services performed by us.
"DAYS" includes all seven days of the week. For the purposes of reporting Damage, the day upon which notice of such Damage is dispatched shall not be counted. For the purposes of determining the validity of a Ticket, the day upon which the Ticket is issued or the flight commenced shall not be counted.
"DESIGNATOR CODE" means the abbreviation used to identify a particular airline.
"ELECTRONIC COUPON" means an electronic flight coupon or other value document held in our database.
"ELECTRONIC TICKET" means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupon(s) and, if applicable, a boarding document.
"FLIGHT COUPON" means that portion of the Ticket that bears the notation "good for passage" or, in the case of an Electronic Ticket, the Electronic Coupon, and indicates the specific places between which you are entitled to be carried.
"FORCE MAJEURE" means unusual and unforeseeable circumstances beyond your control, the consequences of which could not have been avoided even if all due care had been exercised.
"ITINERARY/RECEIPT" means a document or documents we issue to Passengers travelling on Electronic Tickets that contain(s) the passenger name, flight information and notices.
"PASSENGER" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket (see also definition for "you", "your" and "yourself").
"PASSENGER COUPON" or "PASSENGER RECEIPT" means that portion of the Ticket issued by us or on our behalf, which is so marked and which ultimately is to be retained by you.
"PASSENGER NAME RECORD (PNR)" means all travel information related to a Passenger as recorded in the database of our computer reservation system as collected during the booking and reservation process.
"SDR" means a Special Drawing Right as defined by the International Monetary Fund [at the time of the entry into effect of these Conditions, 1 SDR is equivalent to approximately CHF 1.60 / EUR 1.40].
"STOPOVER" means a scheduled stop on your journey, at a point between the place of departure and the place of destination.
"TARIFF" means the published fares, charges and fees. It may also include the associated Conditions of Carriage of the airline concerned, approved (where required) by the relevant authorities.
"TICKET" means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by us or on our behalf, and including the Conditions of Contract, notices and Coupons.
"UNCHECKED BAGGAGE" means any of your Baggage other than Checked Baggage
Article 2 – Applicability
Except as set forth in Articles 2.2, 2.4 and 2.5, these Conditions of Carriage apply only to carriage on those flights or flight segments where our name or Designator Code is indicated in the Ticket for that flight or flight segment.
2.2 CHARTER FLIGHTS
When you book a charter flight, the charterer's general terms of business apply. These present Conditions of Carriage apply only to the extent that they are incorporated in your contract of carriage by reference on the Ticket, by other references or by the charter agreement. In the case of charter flights, the charterer's general terms of business always have precedence; these present Conditions apply additionally.
2.3 CODE SHARES
We perform some services by arrangement with other carriers known as "code shares". Such flights may be operated by another Carrier under its own or a third carrier's Designator Code as well as ours. If you have a reservation with us and your Ticket indicates our name or Designator Code as the carrier, the flight may be operated by our code share partner. In case of a code share flight, we will advise you of the Carrier operating the aircraft at the time you make your reservation.
2.4 OVERRIDING LAW
These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs or the applicable law, in which event such Tariffs or laws shall prevail. Should any provision of these Conditions of Carriage be invalid under the applicable law, the other provisions shall nevertheless remain valid.
2.5 PRECEDENCE OF CONDITIONS OF CARRIAGE
Unless specifically stated otherwise herein, these Conditions of Carriage shall prevail over any other regulations we have issued for our Passenger carrying activities.
Article 3 – Tickets
3.1.1 We will provide carriage only to the Passenger named in the Ticket. You may be requested to produce appropriate identification.
3.1.2 Tickets are not transferable: only you yourself can use your Ticket for the flight concerned.
3.1.3 Some Tickets are sold at discounted fares; they may be partially or completely non-refundable.
3.1.4 If you have a non-refundable Ticket (as described in 3.1.3 above) which is completely unused and you are prevented from travelling by Force Majeure, we will issue you with a credit to the amount of the non-refundable part of the fare to be used for future travel on our services, as long as you advise us promptly of such Force Majeure and provide evidence of the same. We will, however, deduct a reasonable administration fee from this credit amount.
3.1.5 Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you present a valid Ticket containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. Furthermore, you shall not be entitled to be carried if the Ticket presented is mutilated or has been modified by any party other than ourselves or our Authorised Agent. In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name.
3.1.6 Should your Ticket (or a part thereof) be lost or mutilated, or should it not contain the Passenger Coupon and all unused Flight Coupons, we will, at your request, replace the Ticket or part thereof by issuing a new Ticket, provided there is evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued and provided you sign a written agreement to reimburse us for any costs up to the value of the original ticket which are incurred by us or another Carrier through misuse of the original Ticket. We may charge a reasonable administration fee for the issuance of a new Ticket. We will not claim reimbursement or an administration fee from you for any such costs which result from our own negligence.
3.2 PERIOD OF VALIDITY
3.2.1 The validity of the Ticket can be restricted in the Ticket itself, in these Conditions of Carriage or by the Tariffs applicable. If no such restrictions are provided, the Ticket will be valid for a year from its date of issue or for a year from the date of first travel as stated on the Ticket, provided you perform this first travel within a year of the Ticket’s issue.
3.2.2 If you are prevented from starting your travel within the period of the Ticket’s validity because we were unable to confirm your reservation at the time you made it, we will extend the validity of the Ticket or, alternatively, you may demand a refund in accordance with Article 10.
3.2.3 In the event of death of a Passenger en route, we will extend the validity of the Tickets of any persons accompanying the deceased, and we will also waive any minimum stay requirements on such Tickets. In the event of a death in the immediate family of a Passenger who has commenced travel, we will similarly modify the validity of the Passenger's Tickets and that of any of his/her immediate family who are accompanying him/her. We will ask you, however, to provide a valid death certificate. In all such cases, we will extend the validity of such Tickets by a maximum of forty-five (45) Days from the date of the death.
3.3 FLIGHT COUPON SEQUENCE AND USE
3.3.1 Your Ticket is valid only for the transportation shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. The fare you have paid is based upon our Tariff, and forms an integral part of our contractual agreement with you. The fare is only valid if all the flights are fully flown in the booked sequence. Otherwise the fare will be recalculated based on the actual flight routing. This condition does not apply for flights of consumers with place of residence in Austria: if carriage is not used on all individual flights or not used in the sequence anticipated on the Ticket with otherwise unchanged travel data, we will recalculate the fare according to your altered routing. This does not apply if you are unable to fly all individual flights or in the sequence anticipated on the Ticket due to force majeure, illness or for any other reason for which you are not responsible, and if you inform us about and substantiate the relevant reasons immediately after you become aware of them.
3.3.2 Should you wish to change any aspect of your transportation, you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new fare or maintaining your original transportation as ticketed. In case of a lower available fare on the new itinerary, the fare difference will be non-refundable. Should you be required to change any aspect of your transportation owing to Force Majeure, you must contact us as soon as is practical. We will then make every reasonable effort to transport you to your next Stopover or your final destination under the contractual conditions originally agreed.
3.3.3 Should you change your transportation without our agreement, we will calculate the correct fare for your actual travel. You will then have to pay any difference between the fare you have paid and the total fare applicable for your revised transportation. Please note, however, that any unused Coupons will lose their value.
3.3.4 Please be aware that, while some changes to your transportation will not result in a change of fare, others, such as changing the place of departure (by not flying the first segment) or reversing your direction of travel, can result in a higher fare. In addition, some fares are valid only on the dates and for the flights shown on the Ticket: they may not be changeable at all, or only upon payment of an additional fee.
3.3.5 Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the date and on the flight for which your seat has been reserved. In the case of Tickets originally issued without a reservation being specified, the seat may be reserved later, depending on the Tariff concerned and the seating availability on the flight requested.
3.3.6 Please note that, should you not show up for a flight without advising us in advance, we may cancel any reservations you have for your return or onward flights.
3.4 BREAK OF JOURNEY
You may only break your journey at a scheduled stopping place and only if this has been agreed with us before you begin your air journey and this is appropriately reflected in your Ticket. If you hold a normal-fare Ticket, you may arrange to break your journey at any scheduled stopping place during the period of validity of your Ticket, provided this is permitted by the local regulations and our timetable. If you are travelling on a special-fare Ticket, certain restrictions limiting or precluding breaks of journey may apply.
3.5 NAME AND ADDRESS OF CARRIER
Our name may be abbreviated to our Designator Code or otherwise in the Ticket. Our address can be found in these General Conditions of Carriage.
Article 4 – Fares, taxes, fees and charges
Unless otherwise expressly stated, fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transportation between airports or between airports and city terminals. Should you change your itinerary or dates of travel, this may have an impact on the fare to be paid.
4.2 TAXES, CHARGES AND FEES
Any applicable taxes, charges and fees imposed by government or other authorities or by the operator of an airport will be payable by you. When you purchase your Ticket, you will be advised of any taxes, charges and fees not included in the fare; most of these will normally be shown separately on the Ticket. The taxes, charges and fees imposed on air travel change constantly, and can be imposed after the Ticket has been issued. If there is a subsequent increase in a tax, charge or fee shown on the Ticket, you will be obliged to pay it. Similarly, if a new tax, charge or fee is imposed even after your Ticket has been issued, you will be obliged to pay it. By the same token, should any taxes, charges or fees which you have paid us at the time your Ticket was issued be abolished or reduced, you will be entitled to claim a refund if the authorities or entities imposing these taxes, charges or fees grant us a corresponding refund.
All fares, taxes, charges and fees are payable in the currency of the country in which the Ticket is issued, unless another currency is accepted by us or our Authorised Agent at the time or before payment is made (for example, in the event of non-convertibility of the local currency). We may, at our discretion, accept payment in another currency.
Article 5 – Reservations
5.1 RESERVATION REQUIREMENTS
5.1.1 We or our Authorised Agent will record your reservation(s).
5.1.2 Certain Tariffs have conditions which limit or exclude your right to change or cancel reservations.
5.2 PAYMENT DEADLINE
If you have not paid for your Ticket by the check-in deadline publicised, we reserve the right to cancel your reservation.
5.3 PERSONAL DATA
5.3.1 You recognise that personal data have been given to us for the purposes of: making a reservation, purchasing a Ticket and other services you have chosen, and for facilitating immigration and entry formalities. For these purposes, you authorise us to retain and use such data and to pass them on to our own offices, Authorised Agents, authorities, other Carriers or the providers of the aforementioned services.
5.3.2 We may also give your name and address to third parties if your conduct causes damage or injury to other passengers.
5.3.3 The authorities of certain countries require, for security and immigration purposes, travel data related to travelling to and from such countries. For the mentioned purposes, you authorise us to transfer Passenger Name Record (PNR) data to such authorities, in particular your full name, date of birth, home address, telephone numbers, information concerning your booking and that of any person/s accompanying you, such as date of reservation, route, payment information, Frequent Flyer information, changes to your booking etc. You are aware that this data may be transferred to authorities in other countries with no data protection laws or less stringent data protection laws than Switzerland.
5.3.4 Under U.S. Law, U.S. Customs and Border Protection (CBP) will receive information on PNR data about your person and your travel if you book a flight to, from or through the U.S. The U.S. authorities have made the same presentations towards Switzerland with respect to PNR data from flights to, from or through the U.S. as it has done in its Undertakings towards the European Union; the US authorities have undertaken that they shall only use this PNR data for preventing and combating terrorism and other transnational serious crimes. The information will be retained for at least three years and six months and may be shared with authorities in other countries. Further information about these arrangements, including measures to safeguard your personal data, is available from the website of the Swiss Federal Office of Civil Aviation (FOCA).
We will endeavour to honour all advance seating requests but we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after you have boarded the aircraft. Such action may be necessary for operational, safety or security reasons.
5.5 RECONFIRMATION OF RESERVATIONS
5.5.1 Onward or return flight reservations may have to be reconfirmed within specified time limits. We will advise you when we require such reconfirmation, and how and where it should be done. If a reconfirmation is required and you fail to do so, we may cancel your onward or return flight reservations. However, if you advise us that you still wish to travel, we will reinstate your reservation and transport you if there is space on the flight. If space is no longer available on the flight, we will do what we can under the circumstances to transport you to your next or your final destination.
5.5.2 We advise you to check with any other Carriers involved in your journey on their own reconfirmation requirements. You may need to reconfirm your reservation with the Carrier whose code is shown on the Ticket for the flight in question.
5.6 CANCELLATION OF ONWARD RESERVATIONS
Please note that if you do not show up for a flight without advising us in advance, we may cancel your return or onward reservations.
5.7 INFLIGHT ENTERTAINMENT
We strive to offer you an in-flight entertainment programme on certain flights. A loss of the In-flight entertainment system does not constitute an entitlement to compensation.
Article 6 – Check-in and boarding
6.1 Check-in Deadlines vary from airport to airport. Your journey will be smoother if you allow yourself ample time to meet all Check-in Deadlines. We reserve the right to cancel your reservations if you do not meet the Check-in Deadlines indicated. We or our Authorised Agents will advise you of the Check-in Deadline for your first flight with us. But you should also inform yourself of the Check-in Deadlines for any subsequent flights of your journey. Check-in Deadlines for our flights are shown in our timetable or can be obtained from us or our Authorised Agents.
6.2 You must be present at the boarding gate no later than the time specified by us when you check in.
6.3 We may cancel the seat reserved for you if you fail to arrive at the boarding gate in time.
6.4 We will not be liable to you for any loss or expense incurred through your failure to comply with the provisions of this Article.
Article 7 – Refusal and limitation of carriage
7.1 RIGHT TO REFUSE CARRIAGE
7.1.1 We may, through reasonable exercise of our discretion, refuse to carry you or your Baggage if we have given you written notice in advance that we will not carry you on our flights after a particular date. In such cases you will be entitled to a refund.
7.1.2 We may also refuse to carry you or your Baggage on our flights if one or more of the following conditions are met or could in our reasonable judgement be met:
- such action is necessary to comply with any applicable laws, provisions or official regulations;
- the carriage of you or your Baggage may endanger the safety, security, health or well-being of other passengers or the crew;
- your mental or physical state, including the influence of alcohol or drugs, presents a hazard or risk to yourself, to passengers, to the crew or to property;
- you have shown misconduct on a previous flight, and we have reason to believe that such conduct may be repeated;
- you have refused to submit to a security check;
- you have not paid the applicable fare, taxes, charges or fees;
- you do not appear to have valid travel documents, may seek to enter a country for which you only hold a transit visa or for which you do not have valid travel documents. The same also applies if we must assume that you might destroy your travel documents during the flight or might refuse to surrender your travel documents to the flight crew, against receipt, if requested;
- you present a Ticket that has been acquired unlawfully or has been purchased from an entity other than us or our Authorised Agent, or has been reported lost or stolen or is a counterfeit, or you cannot prove that you are the person named in the Ticket;
- you have failed to comply with the requirements of Article 3.3 above regarding Flight Coupon sequence and use, or you present a Ticket which has not been issued or modified by us or our Authorised Agent, or the Ticket is mutilated
- you fail to observe our safety or security instructions.
7.2 SPECIAL ASSISTANCE
Unaccompanied children, persons with disabilities, pregnant women, persons with illnesses or other people requiring special assistance can only be carried if such carriage has been agreed with us in advance. Passengers with disabilities who advised us of any special requirements they have when they made their reservation and have been accepted by us for carriage may not subsequently be refused carriage on the basis of such disability or these special requirements. Furthermore, regulation (EC) No. 1107/2006 applies. For flights taking off from or arriving at a U.S. airport the regulations of Part 382 are applicable.
7.3.1 Children under five years of age may only travel if accompanied by an adult, i.e. a person aged 18 or over or aged 16 or over if they are a brother or sister of the child concerned. Children under two years of age may only travel if they are each accompanied by at least one adult.
7.3.2 Children aged between five and eleven may only travel unaccompanied by an adult with our consent. All children aged under eleven who are travelling unaccompanied by an adult must be registered as ”unaccompanied minors”. Their carriage is subject to special regulations which are available from any of our sales offices. The carriage of unaccompanied minors is subject to a supplementary fee.
Article 8 – Baggage
8.1 FREE BAGGAGE ALLOWANCE
You are entitled to carry a certain amount of Baggage free of charge, subject to our conditions and restrictions. These conditions and restrictions are available from us or our Authorised Agents upon request, and are also shown in your Ticket.
8.2 EXCESS BAGGAGE
You will be required to pay an additional fee for the carriage of Baggage in excess of the free Baggage allowance. Our excess Baggage rates are available from us upon request.
You must notify us in advance if you wish to transport more than 100 kilos of excess Baggage and/or bulky items (such as cycles). If you fail to do so, we reserve the right to refuse carriage of such excess Baggage and/or bulky items. Any excess Baggage which you wish to transport as air cargo must be handed in at least 24 hours before you check in for your flight.
8.3 ITEMS UNACCEPTABLE AS BAGGAGE
8.3.1 You may not include in your Baggage:
- items which could endanger the aircraft or persons or property on board the aircraft, including those items specified in the “Technical Instructions for the Safe Transport of Dangerous Goods by Air” of the International Civil Aviation Organisation (ICAO), in the “Dangerous Goods Regulations” of the International Air Transport Association (IATA) and in our own regulations (further information is available from us on request);
- items whose carriage is prohibited by the applicable laws and regulations of the country of departure or destination;
- items which we may reasonably consider to be unsuitable for carriage because they are dangerous or unsafe, because they cannot be transported owing to their weight, size, shape or properties, or because they are perishable or too fragile for, inter alia, the type of aircraft being operated. Information about unacceptable items is available from us upon request
8.3.2 Firearms and ammunition other than for hunting and sporting purposes may not be carried as Baggage. Firearms and ammunition for hunting and sporting purposes may only be carried as Checked Baggage. Firearms must be unloaded with the safety catch on, and must be suitably packed. The carriage of ammunition is subject to the ICAO and IATA regulations specified in Article 8.3.1 a) above.
8.3.3 Weapons such as antique firearms, swords, knives and similar objects may be accepted as Checked Baggage at our discretion, but may not be taken into the cabin of the aircraft.
8.3.4 Your Checked Baggage may not include any money, medication, keys, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports, other identification documents or samples.
8.3.5 If, despite the above prohibitions, any items specified in 8.3.1, 8.3.2 and 8.3.4 are included in your Baggage, we shall not be liable for any loss of or damage to such items.
8.4 RIGHT TO REFUSE CARRIAGE
8.4.1 Subject to 8.3.2 and 8.3.3 above, we will refuse to carry as Baggage any items described in 8.3 above, and may refuse the further carriage of any such items if discovered.
8.4.2 We may refuse to accept Baggage for carriage unless it is, in our reasonable opinion, properly and securely packed in suitable containers. Information on packing and containers unacceptable for carriage is available from us upon request.
8.5 RIGHT OF SEARCH
For reasons of safety and security, we may request you to permit a search, scan or X-ray to be made of your person and of your Baggage. Your Baggage may also be searched and X-rayed in your absence. These activities are designed to determine whether you are carrying or your Baggage contains any items prohibited under 8.3.1 or any firearms, ammunition or weapons of which we have not been notified in accordance with 8.3.2 or 8.3.3. If you are unwilling to comply with such a request, we may refuse to carry you and your Baggage. Should a search, scan or X-ray cause damage to you or your Baggage, we may not be held liable for such damage unless it is due to our gross negligence.
8.6 CHECKED BAGGAGE
8.6.1 Once you have handed your Baggage you wish to check in to us, it will become our responsibility. We will issue a Baggage Identification Tag for each piece of your Baggage which you check in. Baggage which you intend to take on board as Unchecked Baggage and which we ask you to surrender to us on boarding for placement in the cargo compartment will be regarded as Checked Baggage covered by your Baggage Check.
8.6.2 All Checked Baggage must have your name or other personal identification affixed to it.
8.6.3 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless this is not possible for safety, security or operational reasons. If your Checked Baggage is carried on a subsequent flight, we will deliver it to you, unless the applicable law requires you to be present for the corresponding Customs clearance.
8.7 UNCHECKED BAGGAGE
8.7.1 We may specify maximum dimensions and/or maximum weights for Baggage which you carry on to the aircraft. If we have not done so, any Baggage which you carry on to the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the aircraft’s cabin. If your Baggage cannot be stored in this manner, or if it is of excessive weight or is otherwise considered dangerous, you will be asked to surrender it to us and it will be carried as Checked Baggage.
8.7.2 Objects which are not suitable for carriage in the cargo compartment (such as delicate musical instruments) and which do not meet the requirements of 8.7.1 above will only be accepted for carriage in the cabin if you have given us advance notice of this and we have agreed to such carriage. You may be asked to pay an additional charge for this service.
8.8 COLLECTION AND DELIVERY OF CHECKED BAGGAGE
8.8.1 Subject to 8.6.3 above, you are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover destinations. We may charge you a storage fee if your Checked Baggage is not collected within a reasonable time. If you do not collect your Checked Baggage within three (3) months of it being made available to you, we may dispose of it without any liability towards you.
8.8.2 Checked Baggage will only be delivered to the bearer of the relevant Baggage Check and Baggage Identification Tag(s).
8.8.3 If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, we will only deliver this Checked Baggage to the person concerned if they can prove, to our satisfaction, their entitlement to collect that Baggage.
Animals can be carried, subject to the following conditions:
8.9.1 You must ensure that animals such as dogs, cats, domestic birds and other pets are properly crated and accompanied by valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit. Animals not meeting these criteria cannot be carried. Additional provisions for the carriage of animals are available from us on request.
8.9.2 Any animal which we accept as Baggage, together with its container and food, will not be included in your free Baggage allowance, but will be regarded as excess Baggage, for which you will have to pay the applicable fee.
8.9.3 Service dogs accompanying passengers with disabilities will be carried free of charge in addition to the normal free Baggage allowance, subject to special regulations specified by us which are available on request.
8.9.4 Assistance Dogs will be carried free of charge even if exceeding the free Baggage allowance. Assistance Dogs are accepted for travel when accompanying a Qualified Individual with a Disability, who requires the Assistance Dog to assist them in the performance of necessary activities. Except for flights to/from the United States, Edelweiss may require documentation to confirm that the dog has been trained for these activities and require a doctor's certificate to substantiate the Passenger’s dependency on the Assistance Dog. For flights to/from the United States, Edelweiss reserves the right to require documentation that the dog is an Assistance Dog if the passenger’s assurances are not credible. Edelweiss, in its sole discretion, will determine if the assurances are credible and if the documentation is sufficient. No animals other than dogs are accepted. For flights in excess of 8 hours, Edelweiss reserves the right to require documentation that the Assistance Dog will not need to relieve itself on the flight or that it can relieve itself in a way that does not create a health or sanitation issue on the flight.
8.9.5 In cases where the carriage of an animal is not subject to the liability provisions of the Convention, we shall not be held liable for any injury to or the loss, sickness or death of the animal which we have agreed to carry, unless such events are attributable to gross negligence on our part.
8.9.6 We assume no liability for any animal not having all the necessary entry, exit, health and other documents relating to the animal’s entry into or passage through any country. In such cases, the person accompanying the animal will be required to reimburse us for any fines, reasonable costs, losses or compensation payments imposed on us as a result of such documentary inadequacies.
Article 9 – Schedules, delays and cancellation of flights
9.1.1 The flight times shown in timetables may change between the date of their publication and the date you actually travel. We cannot guarantee these times to you, and they do not form part of your contractual agreement with us.
9.1.2 Before we accept your reservation, we will notify you of the scheduled flight time in effect at the time, and will indicate this on your Ticket. We may, however, need to change our scheduled flight time or add extra intermediate stops as an extension to the originally planned route, after your Ticket has been issued. If you provide us with a contact address, we will endeavour to notify you of any such changes. Should we make a significant change to the scheduled flight time after you have purchased your Ticket, the new time is not acceptable to you and we are unable to book you on an alternative flight which is more acceptable to you, you will be entitled to a refund in accordance with 10.2 below.
9.2 CANCELLATIONS, REROUTINGS AND DELAYS
9.2.1 We will take all necessary steps to carry you and your Baggage punctually. To avoid flight cancellations we may, in exceptional circumstances, arrange for a flight to be operated on our behalf by an alternative Carrier and/or aircraft.
9.2.2 In the event of cancellation or of delay of a flight, provided the legal requirements are met, we will perform services in accordance with Regulation (EC) No 261/2004.
9.2.3 Unless specified otherwise by the Convention, should any of the events specified in 9.2.1 above occur, the options outlined in Article 9.2.2 are the sole and exclusive options available to you and we shall have no further liability towards you.
9.2.4 If, owing to overbooking, we are unable to provide a seat for you on a flight for which you hold a confirmed reservation, we will provide denied boarding compensation in accordance with the applicable law and our own denied boarding regulations (see Article 16).
Article 10 – Refunds
We will refund Tickets or any unused Flight Coupons in accordance with the applicable Tariff provisions as follows:
10.1.1 Unless otherwise provided in this Article, we shall be entitled to make refund either to the person named on the Ticket or to the person who paid for the Ticket, provided satisfactory proof can be produced of such payment.
10.1.2 If the Ticket has been paid for by a person other than the Passenger named on it, and if the Ticket contains a note to that effect, we will make the refund only to the person who paid for the Ticket or in accordance with that person's instructions.
10.2 INVOLUNTARY REFUNDS
10.2.1 If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to land at your final or Stopover destination or cause you to miss an onward flight for which you hold a confirmed reservation, we will award you a refund.
10.2.2 If no Flight Coupons have been used, we will refund the fare paid, including taxes, charges and fees.
10.2.3 If one or more Flight Coupon/s has or have been used, we will refund at least the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used. We will also refund any taxes, charges or fees you have paid for those routes in your Ticket which you have not flown.
10.3 OTHER REFUNDS
If you are entitled to a refund on your Ticket for reasons other than those stated in Article 10.2 or Article 16.1.1, the refund will be made in accordance with the following principles:
10.3.1 If one or more Flight Coupon/s has or have been used, we will refund at least the difference between the fare paid and the applicable costs of travel between the points for which the Ticket has been used, less a reasonable service charge or cancellation fee.
10.4 RIGHT TO REFUSE A REFUND
10.4.1 We may refuse to make a refund if you do not apply for such a refund until after the validity of the Ticket concerned has expired.
10.4.2 We may refuse a refund on a Ticket which has been presented to us or to an authority as evidence of an intention to depart from the country concerned, unless you can demonstrate to our satisfaction that you have permission to remain in the country or that you will be departing from that country on another Carrier or by another means of transport.
We reserve the right to make a refund in the same manner and in the same currency as that used to pay for the Ticket.
10.6 VOLUNTARY REFUND OF TICKET
Voluntary refunds will be made only by the Carrier that originally issued the Ticket or by its Authorised Agent in accordance with its own rules on voluntary refunds.
Article 11 – Conduct aboard aircraft
If, in our opinion, you conduct yourself in such a way that you endanger the aircraft or any person or property on board, obstruct the crew or fail to comply with any instructions of the crew, especially with respect to smoking (including smoke-imitating and alternative products) or alcohol or drug consumption, or if you behave in a manner which causes discomfort, inconvenience, damage or injury to other Passengers or the crew, we may take such measures as we deem reasonably necessary to prevent the continuation of such conduct. You may be removed from the aircraft and refused onward carriage, and you may be prosecuted for any offences committed on board. It is forbidden to consume any alcohol which you may have personally brought on board. It is also forbidden to bring any drugs on board or to consume them on board. Smoking is prohibited on all Edelweiss Air flights (also applies to electronic cigarettes, smoke-imitating and alternative products).
11.2 ELECTRONIC DEVICES
For safety reasons, we may prohibit or restrict the use of electronic equipment on board the aircraft, especially cellular phones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, radio-controlled toys and walkie-talkies. The use of hearing aids and heart pacemakers is permitted.
11.3 OBLIGATION TO WEAR FACE MASK
11.3.1. To protect the health of all persons on board, you are required, depending on the regulations of the country of destination, transit or departure, or the orders of the flight crew, to wear a mask that completely covers your mouth and nose at all times during boarding, the flight and when leaving the aircraft.
11.3.2. Children up to the age of twelve years are exempt from this obligation as well as persons who are demonstrably unable to wear a face covering for medical reasons if they provide a current medical certificate using the Edelweiss form and an officially recognized Covid19 negative test (PCR test) issued within 48 hours before the scheduled time of departure.
11.3.3. Further information, particularly on the Edelweiss form, the admissibility of different types of masks and on contact details, can be found at Hygiene measures & useful information in times of Coronavirus. If you, for factual reasons, are unable to present a Covid19 negative test meeting the requirements set out in 11.3.2., please visit the following link: Hygiene measures & useful information in times of Coronavirus
Article 12 – Arrangements for additional services
12.1 If we make arrangements for you with a third party to provide any services other than carriage by air, or if we issue a ticket or voucher relating to transport or services (other than carriage by air) provided by a third party such as hotel reservations or car rentals, we will be acting solely as an agent for that third party in doing so, and the terms and conditions of that third party will apply.
12.2 If we are also providing surface transportation to you, other regulations may apply to such surface transportation. Such regulations are available from us upon request
Article 13 – Administrative formalities
13.1.1 You are responsible for obtaining all the requisite travel documents and visas and for complying with all laws, regulations and directives of the countries you fly from, to or through during your travel. You are also responsible for finding out which immigration documents are required for your travel.
13.1.2 We shall not be liable for any failure on your part to obtain the requisite immigration documents or visas, or for any non-compliance on your part with the laws, regulations and directives of the countries concerned.
13.2 TRAVEL DOCUMENTS
Prior to travel, you must present all entry, exit, health and other documents required by the laws, regulations or directives of the countries concerned. We are entitled to make and retain copies of these documents or to scan your documents electronically. We reserve the right to refuse you carriage if you do not comply with these requirements, or if your travel documents do not seem to be in order.
13.3 REFUSAL OF ENTRY
If you are denied entry into a country, you will be responsible for paying any fine or charge levied against us by the authorities concerned, and for the cost of transporting you from that country. The fare collected for your carriage to the point at which you were denied entry will not be refunded.
13.4 PASSENGER’S LIABILITY FOR FINES, DETENTION COSTS ETC.
If we are required to pay any fine or penalty or incur any expenditure through your failure to comply with laws, regulations or directives in any country, or if you are unable to produce the necessary documents, you will be required to reimburse us, on demand, for any amount so paid or expenditure so incurred. We are entitled to put the value of any unused Coupons in your Ticket or any other amounts owed to you towards such payment or expenditure.
13.5 CUSTOMS INSPECTION
You must attend any inspection of your Baggage by the Customs or other authorities upon demand. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.
13.6 SECURITY INSPECTION
You must submit to any security checks ordered by authorities, airport officials, Carriers or ourselves.
Article 14 – Successive carriers
Carriage which is to be performed by us and other Carriers under a single Ticket or under a Conjunction Ticket will be regarded, for the purposes of the Convention, as a single operation. We also draw your attention to the provisions set forth in 15.1.5 below.
Article 15 – Liability for damage
15.1 GENERAL PROVISIONS
15.1.1 Our own liability and the liability of each Carrier involved in your journey will be determined by the Convention, applicable laws and by our Conditions of Carriage or by the Conditions of Carriage of the Carrier concerned.
15.1.2 Unless otherwise stated herein, the liability rules of the Convention shall apply.
15.1.3 If your carriage is not subject to the liability rules of the Convention, the provisions of Swiss law shall apply; in addition, the following provisions shall apply.
15.1.4 Any liability we have for Damage will be reduced or will be excluded by any negligence on your part which causes or contributes to the Damage or if it is caused or contributed to by third parties.
15.1.5 We will be liable only for Damage occurring during carriage on flights or flight segments where our Designator Code appears in the Ticket for the flight or flight segment concerned. If we issue a Ticket or accept Baggage for carriage by another Carrier, we do so only as agents for the other Carrier. In the case of Checked Baggage, however, you are entitled to make a claim against the first or the last Carrier.
15.1.6 If you have concluded the contract of carriage with another Carrier and we carry you or if you concluded the contract of carriage with us and you are carried by another Carrier (code share) and if Damage occurred during such carriage, you may notify such Damage to and claim damages either from us or the other carrier.
15.1.7 We will not be liable for damages arising from the compliance with legal or official provisions, or for damages arising from your non-compliance with the same.
15.1.8 Unless specified otherwise in these Conditions, we shall only bear liability to you for proven Damage in accordance with the Montreal Convention.
15.1.9 We are not liable for any illness, injury, disability or death attributable to your existing physical condition or any deterioration in the same.
15.1.10 The contract of carriage, including these Conditions of Carriage and restrictions on liability, also applies to our Authorised Agents, our employees and our other assistants and representatives. The total amount recoverable from us and from such Authorised Agents, employees, assistants and representatives shall not exceed the amount of any liability of our own.
15.1.11 Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or under applicable laws unless otherwise expressly stated in these Conditions.
15.2 DAMAGE TO BAGGAGE AND DELAY OF BAGGAGE
15.2.1 In the event of destruction, loss or damage of Baggage, our liability is up to 1288 SDR per Passenger. In the case of Checked Baggage, we are liable even if not at fault unless the Baggage was already previously damaged. In the case of Unchecked Baggage, we are only liable if we are at fault.
15.2.2 A Passenger can benefit from a higher liability limit by way of making a special declaration at the latest at check-in and, if the case so requires, by paying a supplementary fee.
15.2.3 We are liable for Damage resulting from delays in the routing of Checked-in Baggage, unless we took all reasonable measures to prevent Damage or if it was impossible to take such measures. Liability in the event of Damage related to a Baggage delay is limited to 1288 SDR per passenger.
15.2.4 In the event that the weight of a Baggage item was not recorded when it was checked in, we will assume that the total weight of the Checked Baggage did not exceed the free Baggage allowance for the class of travel concerned. If you declared in writing when checking in the item that it is of a higher value and paid the required supplementary fee, we will be liable for any Damage to this item up to the higher amount declared.
15.2.5 You are liable for Damages caused by your Baggage if they are due to your negligence. This holds true for any Damage caused by your Baggage to other persons, to the property of third parties or to our own property.
15.2.6 We are not liable for any Damage to items which cannot be accepted as Checked Baggage in accordance with Article 8.3 of these Conditions of Carriage, including fragile or perishable goods or particularly valuable items such as money, keys, medication, jewellery, precious metals, computers, electronic devices, negotiable papers, securities or other valuables, business documents, passports, other identification papers or samples.
15.3 PERSONAL DAMAGE OR INJURY
Should we be liable for your death, injury or other bodily harm, the provisions of the Convention and of Regulation (EC) No. 2027/97 as amended by Regulation (EC) No. 889/2002 as well as the following provisions are applicable.
15.3.1 We shall not invoke any limitation of liability for recoverable compensatory damages arising under Article 17 of the Convention.
15.3.2 For any proven claims up to 128821 SDR we shall not raise any objection that we or another Carrier were not at fault causing the Damage.
15.3.3 Unless otherwise provided in 15.3.1 and 15.3.2 above, we reserve all defences to such claims available under the Convention and the applicable national law. With respect to third parties, we also reserve all rights of recourse against any other person, including without limitation, rights of indemnity and contribution.
15.3.4 We will compensate you or your next-of-kin for the Damage actually suffered, inasmuch as such Damage is not covered by insurance policies or similar institutions which can themselves make a claim of recovery against us. In addition, we will compensate you for moral damages pursuant to the applicable law.
15.3.5 Should you suffer an accident on board one of our aircraft and be killed, be wounded or suffer other bodily harm, or should such an event occur on board a flight for which we are shown as the Carrier in the document of carriage, we will make, within 15 days of determining who is entitled to compensatory damages, an advance payment to meet immediate financial needs.
The amount of advance to be paid will be determined by the degree of damage or injury suffered. In the event of death, it will amount to 16000 SDR per passenger.
15.3.6 The payment of such an advance shall not constitute any acceptance of liability on our part. We may also deduct such payments from any subsequent amounts which we are required to pay as a result of any liability on our part. This advance payment will have to be repaid if it is subsequently proven that you caused or contributed to your own death or injury through your own behaviour, especially through negligence on your part, or if your death or injury was caused or contributed to by an existing sickness or impairment. The same shall apply if the person receiving the advance payment caused or contributed to the death or injury through negligence, or has no entitlement to compensatory damages.
15.4 LIABILITY IN THE CASE OF DELAY
Should you suffer a delay on our flight, our liability will be limited to 5346 SDR per Passenger in accordance with the Convention. We are not liable if we took all measures that could reasonably be required to avoid the Damage or if we furnish evidence that it was impossible for us to take such measures. Please note that Article 9 and Article 16 of these Conditions may also apply in cases of delay.
15.5 LIABILITY IN THE CASE OF CODE SHARE FLIGHTS
In the case of flights operated by us as code share services in association with another Carrier, we will be liable to those passengers who concluded a contract of carriage with us and on whose Tickets we are shown as the Carrier by our Designator Code. We shall only be liable for damages towards passengers of our code share partner if we are the operator of the flight on which the Damage occurs (see also Article 15.1.6 of these Conditions).
Article 16 – Compensation for overbooking
16.1 OVERBOOKING OF FLIGHTS DEPARTING FROM SWITZERLAND OR FROM AN AIRPORT WITHIN THE EUROPEAN UNION OR FROM THIRD-COUNTRY AIRPORTS
For flights departing from an airport in Switzerland or the European Union, as well as from third country airports to Switzerland or the European Union, you as a Passenger, in the case of overbooking, have the rights as set forth in Regulation (EC) No. 261/2004.
16.1.1 Should more passengers hold confirmed reservations for a particular flight than the capacity available, and should we have to refuse carriage to you as a result of such overbooking for reasons we are responsible for, you will receive compensation according to the following provisions, provided that:
- you hold a properly-issued Ticket and we or our Authorised Agent confirmed the reservation with due regard to all applicable regulations;
- you reported to check-in within the specified time.
16.1.2 When assigning the seats available on an overbooked flight, we will give priority to unaccompanied minors and to sick or disabled passengers. We will assign seats to the remaining passengers in the order in which they checked in for the flight. We may also establish other non-discriminatory criteria when assigning such seats.
16.1.3 Should we have to refuse carriage to you as a result of such overbooking, we may seek passengers willing to voluntarily forgo carriage on a flight for which they hold a confirmed reservation in return for appropriate compensation. The amount of compensation will be determined between us and the Passenger.
16.1.4. If you are denied boarding on departures from Switzerland or an airport within the European Union, as well as from third country airports to Switzerland or the European Union, you may choose between:
- reimbursement of the fare paid for the unused Flight Coupon; or
- complete refund of the fare paid, if the flight became useless in relation to the original travel plan of the Passenger, if necessary in connection with a free return flight to the point of departure; or
- rebooking on an alternative flight to the place of destination under comparable conditions of travel at the earliest opportunity; or
- rebooking on an alternative flight to the place of destination under comparable conditions of travel at a later date at the Passenger’s convenience, subject to availability of seats.
If we offer you a flight to another than the originally planned destination, and if the city or region is accessible by several airports, we will reimburse you the cost of transportation between the actual and the original destination airport or to another nearby destination you have agreed.
16.1.5 In addition to the foregoing, if you are denied boarding against your will, you will be entitled to compensation and care services pursuant to Article 7 and 9 of Regulation (EC) No. 261/2004. The compensation amount is as follows:
- EUR 250 up to 1500 kilometres or less,
- EUR 400 for flights more than 1500 kilometres within the EU and other flights between 1500 and 3500 kilometres,
- EUR 600 for flights over 3500 kilometres and more.
Compensation may be halved if your trip is delayed, depending on distance, by no more than 2, 3 or 4 hours.
16.1.6 The payment of denied boarding compensation and benefits will not limit your further statutory rights.
16.2 COMPENSATION FOR DEPARTURES WITHIN THE USA AND CANADA
16.2.1 Should we deny boarding to you from a departure airport in the United States or in Canada, the following provisions shall apply instead of Article 16.1 above:
- No compensation if we offer alternate transportation that is planned to arrive your destination or first stopover not later than one hour after the planned arrival time of your original flight;
- 200% of the fare to your destination or first stopover, with a maximum of $650, if we offer alternate transportation that is planned to arrive at your destination or first stopover more than one hour but less than four hours after the planned arrival time of your original flight;
- 400% of the fare to your destination or first stopover, with a maximum of $ 1'300 if we do not offer alternate transportation that is planned to arrive at the airport of your destination or first stopover less than four hours after the planned arrival time of your original flight.
"Alternative transporation" is air transportation with a confirmed reservation at no additional charge (by any scheduled airline licensed by DOT), or other transportation accepted and used by the passenger in case of denied boarding.
We will not be obliged to compensate you in the event of denied boarding as specified in Article 16.1 and Article 16.2 above if you are flying on the flight concerned free of charge or on a reduced-fare Tariff which is neither directly nor indirectly available to the public, or if circumstances prevail which entitle us, in accordance with these Conditions of Carriage and the relevant legal provisions, to refuse your carriage.
Article 17 – Time limitation on claims and actions
17.1 NOTICE OF CLAIMS
17.1.1 The acceptance of Baggage by you as the bearer of the Baggage Check without complaint at the time of delivery will be considered sufficient evidence that we have delivered the Baggage in good condition and in accordance with the contract of carriage, unless you prove otherwise.
17.1.2 If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, however at the latest within seven (7) Days of receipt of the Baggage. If you wish to file a claim or an action regarding a delay to the delivery of Checked Baggage, you must notify us within twenty-one (21) Days of the date the Baggage is placed at your disposal. All such notifications must be made in writing.
17.2 LIMITATION OF ACTIONS
Any right to compensation for Damage shall be extinguished if an action is not brought within two years of the date of arrival at the destination or the date on which the aircraft was scheduled to arrive or the date on which carriage stopped. The method of calculating the period of limitation shall be governed by the law of the court seized of the case.
Article 18 – Applicable law
The contract of carriage and its associated legal provisions are subject to Swiss law, unless the application of another national law is mandatory.
Article 19 – Other regulations
The title of each Article of these Conditions of Carriage is for convenience only, and may not be used for the interpretation of the text.
The German version of these Conditions has been approved by the Swiss Federal Office of Civil Aviation on November 29, 2010 in accordance with Article 4 of the Swiss Federal Decree on Air Transportation (LTrV).
The approved German version of these General Conditions of Carriage prevails over its translated versions and is decisive for their interpretation at all times.
Article 20 – Data protection
20.1 TRANSFER OF PASSENQER NAME RECORD (PNR) DATA
20.1.1 As of 25 May 2018, the air carriers operating from Switzerland are committed to transfer passenger name record (PNR) data to the EU member States to which they operate. This transfer is required by the Directive (EU) 20161681 on the use of passenger name record (PNR) data for the prevention, detection, investigation and prosecution of terrorist offences and serious crime (https://eur-lex.europa.eu/elildir/20161681/oj), the corresponding national implementation laws in the EU member states and is made in respect of the Swiss Federal Act on Data Protection.
20.1.2 Passenger Name Record (PNR) data is information provided by passengers and collected by air carriers for enabling reservations and carrying out the check-in process. lt is a record of each passenger's travel requirements held in carriers' reservation and departure control systems. lt may contain a wide range of information, such as dates of travel, travel itinerary, ticket information, contact details, travel agent, means of payment, seat number and baggage information, as listed in the Annex / to the Directive (EU) 20161681. This information is transmitted to the so-called Passenger Information Units (PIU) of the EU member states where a flight departs and arrives. The P/Us are authorized to analyze and proceed them in order to prevent, detect, investigate and prosecute serious crime and terrorist offences. They are also authorized to transfer the PNR data to their competent authorities, to the corresponding P/Us of the other Member States and to Europol.
20.1.3 Every passenger has a right to protection of their personal data, rights of access, rectification, erasure and restriction as well as rights to compensation and judicial redress as laid down in the Swiss Federal Act on Data Protection (art. 15) or the Directive (EU) 20161680 on the protection of natural persons with regard to the processing of personal data by competent authorities for the purposes of the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, and on the free movement of such data, and repealing Council Framework Decision (https://eur-lex.europa.eu/legal-content/ENITXT!?uri=CELEX%3A32016L0680) (art. 12 - 17).