UM Service: Ensuring your child arrives safely
The Unaccompanied Minor Service (UM Service) for children travelling alone is intended for children between the ages of 5 and 12, but can also be booked for children up to the age of 17. By the time our crew welcomes your child on board, they will have already passed through all the airport stations in good hands. Your child will receive a shoulder bag at the check-in desk, which contains all the important travel documents they need for the flight. They are not left alone to go through customs and security checks; they are accompanied by a member of the ground staff. We also pamper our young guests on board. When they arrive at their destination, the ground staff will be waiting to meet them and will hand them over to the designated caregiver. Your child will never be left on their own for a moment and can count on a friendly companion. Even in the event of unforeseen flight changes, your child will be well looked after and the contact persons will be informed immediately.
How our service works for your child travelling alone
With our childcare service, your child will be in good hands at all times. Below you’ll find all the information about our childcare service before, during, and after the flight.