Most services are included in the ticket price, but there are a few which may include additional fees. You can find all details on this list:


Free baggage allowance

Included in your ticket

  Business Class Economy Class/Economy Max
  General Allowance Business Class 2 x 32 kg (per person, non-cumulative) Economy Class/Economy Max 1 x 23 kg (per person,
non-cumulative)
  Travels commencing in / to Sri Lanka / Vietnam Business Class 2 x 32 kg (per person, noncumulative) Economy Class/Economy Max 2 x 23 kg (per person, not combinable)
  Children 2 - 12 years of age Business Class 2 x 32 kg plus car seat & stroller / buggy Economy Class/Economy Max 1 x 23 kg plus car seat & stroller / buggy
  Children 2 - 12 years of age - Free baggage allowance for travels commencing in / to Sri Lanka / Vietnam Business Class 2 x 32 kg plus car seat & stroller / buggy Economy Class/Economy Max 2 x 23 kg plus car seat & stroller / buggy
  Infant 0 - 2 years of age Business Class 1 x 23 kg plus car seat & stroller / buggy Economy Class/Economy Max 1 x 23 kg plus car seat & stroller / buggy
Mind: For all pieces the maximum dimension (height + width + depth) of 158 cm per piece applies. The maximum handling weight per piece is 32 kg.

Hand baggage

Included in your ticket

Area of application Business Class Economy Class
Area of application Quantity of baggage items Business Class 2 Economy Class 1
Area of application Size per baggage item Business Class 55 x 40 x 23 cm Economy Class 55 x 40 x 23 cm
Area of application Weight per baggage item Business Class 8 kg Economy Class 8 kg

Excess baggage charges

Bigger, heavier, oversized

    Weight Size*  Short / Medium haul Long haul
Economy and Business   Bigger than
allowance
Weight max. 23 kg Size*  over
158 cm
Short / Medium haul CHF 120.- /
EUR 100.-
Long haul CHF 240.- / EUR 200.-/
USD 300.- / CAD 300.-
Economy   Heavier than
allowance
Weight 24 - 32 kg Size*  max.
158 cm
Short / Medium haul CHF 60.- /
EUR 50.-
Long haul CHF 120.- / EUR 100.- /
USD 150.- / CAD 150.-
Economy   Bigger and heavier
than allowance
Weight 24 - 32& kg Size*  over
158 cm
Short / Medium haul CHF 180.- /
EUR 150.-
Long haul CHF 360.- / EUR 300.-/
USD 450.- / CAD 450.-
*Size = length + width + height of baggage item
The amounts in the table are for reference purposes: in CHF for Switzerland, in Euros for all European countries without Switzerland, in USD for all countries outside Europe, in CAD for Canada.

Additional baggage charges

Standard, bigger, heavier

    Weight Size* Short / Medium haul Long haul
Economy and Business   Standard Weight max.
23 kg
Size* max. 158 cm Short / Medium haul CHF 90.- /
EUR 75.-
Long haul CHF 180.- / EUR 150.- / USD 200.- / CAD 200.-
Economy and Business   Oversize Weight max.
23 kg
Size* over 158 cm Short / Medium haul CHF 210.- /
EUR 175.-
Long haul CHF 420.- / EUR 350.- / USD 500.- / CAD 500.-
Economy and Business   Very heavy Weight 24 - 32 kg Size* max. 158 cm Short / Medium haul CHF 150.- /
EUR 125.-
Long haul CHF 300.- / EUR 250.- / USD 350.- / CAD 350.-
Economy and Business   Very heavy and oversize Weight max.
32 kg
Size* over 158 cm Short / Medium haul CHF 270.- /
EUR 225.-
Long haul CHF 540.- / EUR 450.- / USD 650.- / CAD 650.-
*Size = length + width + height of baggage item
The amounts in the table are for reference purposes: in CHF for Switzerland, in Euros for all European countries without Switzerland, in USD for all countries outside Europe, in CAD for Canada.

Charge for a 2nd baggage

Lower rate for a 2nd baggage

    Weight Size* Price
Economy and Economy Max   2nd baggage item** Weight max. 23 kg Size* max. 158 cm Price CHF 100.- / EUR 90.- /
USD 100.- / CAD 100.-
* Size = length + width + height of baggage item
** Second bag fee only applies in connection with travel to/from South Africa, Canada and USA.
The amounts in the table are for reference purposes: in CHF for Switzerland, in Euros for all European countries without Switzerland, in USD for all countries outside Europe, in CAD for Canada.

Seat reservation

Standard, emergency exit, extra seat, Economy Max

  Seat Type Short / Medium haul Long haul
Economy Seat Type Standard seat Short / Medium haul CHF 12.- / EUR 11.- Long haul CHF 29.- / EUR 25.-
Economy Seat Type Emergency exit seat * Short / Medium haul CHF 12.- / EUR 11.- Long haul CHF 99.- / EUR 90.-
Economy Seat Type Extra seat (more legroom) Short / Medium haul - Long haul CHF 99.- / EUR 90.-
Economy Max Seat Type Buenos Aires Short / Medium haul - Long haul CHF 229.- / EUR 198.-
Economy Max Seat Type Calgary Short / Medium haul - Long haul CHF 199.- / EUR 172.-
Economy Max Seat Type Cancún Short / Medium haul - Long haul CHF 199.- / EUR 172.-
Economy Max Seat Type Cape Town Short / Medium haul - Long haul CHF 299.- / EUR 259.-
Economy Max Seat Type Colombo Short / Medium haul - Long haul CHF 199.- / EUR 172.-
Economy Max Seat Type Denver Short / Medium haul - Long haul CHF 199.- / EUR 172.-
Economy Max Seat Type Havana Short / Medium haul - Long haul CHF 229.- / EUR 198.-
Economy Max Seat Type Ho Chi Minh City (Saigon) Short / Medium haul - Long haul CHF 229.- / EUR 198.-
Economy Max Seat Type Las Vegas Short / Medium haul - Long haul CHF 229.- / EUR 198.-
Economy Max Seat Type Mahé (Seychellen) Short / Medium haul - Long haul CHF 299.- / EUR 259.-
Economy Max Seat Type Maledives Short / Medium haul - Long haul CHF 299.- / EUR 259.-
Economy Max Seat Type Mauritius Short / Medium haul - Long haul CHF 299.- / EUR 259.-
Economy Max Seat Type Orlando Short / Medium haul - Long haul CHF 229.- / EUR 198.-
Economy Max Seat Type Phuket Short / Medium haul - Long haul CHF 229.- / EUR 198.-
Economy Max Seat Type Punta Cana Short / Medium haul - Long haul CHF 229.- / EUR 198.-
Economy Max Seat Type Rio de Janeiro Short / Medium haul - Long haul CHF 199.- / EUR 172.-
Economy Max Seat Type San Diego Short / Medium haul - Long haul CHF 199.- / EUR 172.-
Economy Max Seat Type San José (Costa Rica) Short / Medium haul - Long haul CHF 229.- / EUR 198.-
Economy Max Seat Type Tampa Bay Short / Medium haul - Long haul CHF 229.- / EUR 198.-
Economy Max Seat Type Vancouver Short / Medium haul - Long haul CHF 229.- / EUR 198.-
Economy Max Seat Type Varadero Short / Medium haul - Long haul CHF 229.- / EUR 198.-
Business Seat Type   Short / Medium haul CHF 0.00 Long haul CHF 0.00
* Passengers with limited mobility, infants and children under the age of 12, unaccompanied minors as well as those travelling with an animal in cabin may not sit in emergency row seat.
The amounts in the table are for reference purposes: in CHF for Switzerland, in Euros for all European countries without Switzerland, in USD for all countries outside Europe, in CAD for Canada.
Fees for seat reservations apply per person and sector/flight leg. You must book a flight before reserving a seat. Seat reservations may be done online up to 4 days prior to departure, only for economy class.
Seats for special-category passengers will remain free of charge according to their requirements.
Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0)848 333 593 or services@flyedelweiss.com.
All other guests secure their free seat reservation through their booking office.

Sport equipment

Scuba, windsurf, golf, ski...

Every sport equipment (category normal) is free of charge on all flights if within the free baggage allowance (max. 23 kg and up to 158 cm maximum dimension) of the ticket. We advise to pack bycicles and / or sport equipment carefully and appropriately. Edelweiss assumes no liability for broken content of your luggage.

For all flights the follwoing table applies:

Category Booking class Short / Medium haul Long haul
Category Normal (up to 23 kg)* Booking class Economy and Business Class Short / Medium haul incl. Long haul incl.
Category Big (up to 32 kg)** Booking class Economy and Business Class Short / Medium haul CHF 120.-
EUR 100.-
USD 150.-
CAD 150.-
Long haul CHF 240.-
EUR 200.-
USD 300.-
CAD 300.-
* The first sport bag category normal is offered free of charge all flights. For every additional sport bag the additional baggage conditions apply. Only valid on flights operated by Edelweiss or SWISS. Does not apply for codeshare flights or flight itineraries combined with other airlines.
** The sport bag conditions are to be paid for the first sport bag category big on long-haul flights or short-and middle-haul flights. For every additional sport bag the additional baggage conditions apply.
The amounts in the table are for reference purposes.

Category normal

Sports Equipment
Definition
Golf Equipment
1 golf bag containing 1 set of golf clubs, golf balls and tees, 1 pair of golf shoes
Ski Equipment
1 pair of ski, 1 pair of poles, 1 pair of boots (even if in separate bag), 1 helmet
Snowboard Equipment
1 snowboard, 1 pair of boots (even if in separate bag), 1 helmet
Waterski Equipment
1 pair of waterski or 1 slalom waterski
Bicycle
1 regular bike (no motor / no e-bike) or 1 special children‘s trolley to use with a bike or 1 one-wheel bike up to 23 kg incl. packaging
Surfboard
1 board (up to 2 m)
Scuba Equipment
1 diving mask, snorkel, fins, wetsuit, BCD-jacket, regulator, 1 empty tankbottle, 1 lamp (switched off, energy source separately packed, removed battery protected against short circuit)
Boogieboard / Bodyboard / Wakeboard
1 board
Kite Surfboard
1 kite, 1 board
Waveboard
1 board, 1 set of body protection in 1 durable protective container
Archery Equipment
1 set of bow and arrow packed in 1 durable protective container
Bowling Equipment
1 bowling bag, 1 bowling ball, 1 pair of shoes
Angling Euipment
1 tackle box or 1 haversack or 1 angler‘s basket, 1 rod, 1 bag or 1 box
Sporting / hunting firearms and ammunition*
Sporting / hunting firearms, pistols, rifles and ammunition (ammunition must be packed separately)
Parachute Equipment
1 set of Parachute Equipment packed in 1 container
Skateboard
1 board, 1 set of body protection (knee, arms, etc.), 1 helmet
Tennis- / Squash- / Badminton Equipment
1 set of rackets and balls packed in 1 bag
Alpinist / Hiking / Walking Equipment
1 backpack, 1 ice pick, 1 pair of climbing iron, 1 pair of poles
Hockey Equipment
1 hockey bag, hockey sticks, 1 pair of ice skates, 1 set of body protection (knee, arms, etc.), 1 helmet
Inline skates
1 pair of inline skates, 1 set of body protection (knee, arms, etc.), 1 helmet
Javelin
Set of javelin packed in one container

* No sporting / hunting firearms and ammunition are allowed to be transported on flights to Scotland.

Category Big

Sports Equipment
Definition
Tandem Bike
1 tandem bike with max. 2 seats (no motor / no e-bike)
Windsurf Equipment
1 board, 1 sail, 1 boom, 1 mast, 1 gear bag
Hang Gliding Equipment
1 set of hang gliding equipment packed in 1 container
Longboard
1 board (exceeding 2 m)
Horse Riding Equipment
1 saddle, 1 set of horse harness, 1 horse whip, 1 pair of riding boots, 1 barebrack pad, 1 set of polo sticks
Canoe / Kayak
1 canoe or 1 kayak (no motor attached), 1 set of paddles
Rubber Dinghy
1 rubber dinghy (no motor attached), 1 set of paddles
Pole Vault Equipment
1 set of vaulting poles packed in 1 container

Special meal

   
On the Edelweiss-flights all special meals are free of charge. Special meal orders may be placed online up to 4 days prior to departure.

Medical

Equipments and services

  Service Type Short / Medium haul Long haul
Economy and Business Service Type Escort for passengers with impaired hearing or vision Short / Medium haul CHF 0.00 Long haul CHF 0.00
Economy and Business Service Type Oxygen bottle Short / Medium haul CHF 300.- /
EUR 260.-
Long haul CHF 450.- /
EUR 395.-
Economy and Business Service Type Wheelchair accompanying service up and down steps (WCHS) Short / Medium haul CHF 0.00 Long haul CHF 0.00
Economy and Business Service Type Wheelchair accompanying service for ramp (WCHR) Short / Medium haul CHF 0.00 Long haul CHF 0.00
Economy and Business Service Type Wheelchair accompanying service all the way to seat (WCHC) Short / Medium haul CHF 0.00 Long haul CHF 0.00
Economy and Business Service Type Medical equipment: shots Short / Medium haul CHF 0.00 Long haul CHF 0.00
Economy and Business Service Type Other medical equipment Short / Medium haul CHF 0.00 Long haul CHF 0.00
Economy and Business Service Type Portable oxygen concentrator (POC/CPAP) Short / Medium haul CHF 0.00 Long haul CHF 0.00
Security authorities will only accept the quantity of medication in your hand luggage required for the duration of the journey (flight and transfer). Wheelchair assistance may be ordered up to 4 days prior to departure.
Seats for special-category passengers will remain free of charge according to their requirements.
Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0)848 333 593 or services@flyedelweiss.com.
All other guests secure their free seat reservation through their booking office.
The amounts in the table are for reference purposes: in CHF for Switzerland, in Euros for all European countries without Switzerland.

Travel insurance

  Service Type Short / Medium haul Long haul
Economy Service Type Cancellation insurance Allianz Global Assistance Short / Medium haul CHF 30.- Long haul CHF 50.-
Business Service Type Cancellation insurance Allianz Global Assistance Short / Medium haul CHF 40.- Long haul CHF 65.-
Travel insurance may be taken out for bookings via flyedelweiss.com only, covering the cancellation costs of your flights (up to a maximum of CHF 6‘000). It also covers insurance for travel incidents with unlimited coverage (in accordance with the General Conditions of Insurance), 24-hours service helpline as well as mobile phone and credit card cancellation service. The insurance is valid for a maximum of 92 days.

Animals

Service Type Short / Medium haul Long haul
Service Type Animal in hold
(kennel 1 or max. 60x45x40cm)
Short / Medium haul CHF 120.-
EUR 100.-
Long haul CHF 180.-
EUR 150.-
USD 200.-
CAD 200.-
Service Type Animal in hold
(kennel 2–5 or over 60x45x40cm)
Short / Medium haul CHF 240.-
EUR 200.-
Long haul CHF 360.-
EUR 300.-
USD 400.-
CAD 400.-
Service Type Pet in cabin (waterproof soft container, max. 55x40x23cm)* Short / Medium haul CHF 60.-
EUR 50.-
Long haul CHF 90.-
EUR 70.-
USD 100.-
CAD 100.-
* Seats for passengers travelling with animals in cabin will remain free of charge. Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0)848 333 593 or services@flyedelweiss.com.
All other guests secure their free seat reservation through their booking office.
The amounts in the table are for reference purposes.

Children

  Service Type Short / Medium haul Long haul
Economy and Business Service Type Baby basket * Short / Medium haul CHF 0.00 Long haul CHF 0.00
Economy and Business Service Type Unaccompanied minor ** Short / Medium haul CHF 70.- / EUR 60.- Long haul CHF 120.- / EUR 100.- /
USD 150.- / CAD 150.-
* Baby baskets may be ordered for babies up to 8 months (max. 11 kg or 70 cm). The number of baby baskets on-board is limited, thus your reservation is essential. Baby baskets can only be installed on certain seats on-board.

Seats for passengers travelling with an infant with bassinet facility remain free of charge
- 1 adult travelling with an infant with bassinet facility and another child/other children (up to 11yrs), the accompanying child/ren are entitled to seat reservation free of charge.
- If 1 or more adults are travelling with an infant with bassinet facility, only the adult with the infant gets a free seat due to mandatory seating for the bassinet.
All other passengers (adults and children) need to pay for their seats.
 
Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0)848 333 593 or services@flyedelweiss.com.
All other guests secure their free seat reservation through their booking office.
** Should a child be travelling alone („unaccompanied minor“), UM service will provide care for the child at the airport and on-board. An online reservation may be placed up to 4 days prior to departure.

Seat reservation for unaccompanied minors:
Passengers who booked their flight on flyedelweiss.com please contact the Service Center +41 (0)848 333 593 or services@flyedelweiss.com.
All other guests secure their free seat reservation through their booking office.
The amounts in the table are for reference purposes: in CHF for Switzerland, in Euros for all European countries without Switzerland, in USD for all countries outside Europe, in CAD for Canada.

Important notice for codeshare and interline flights to / from USA

Please note that fees for baggage and optional services on flights operated by a codeshare or interline partner may differ from the fees for baggage and optional services charged by Edelweiss.

Please note that daily exchange rates apply.

 

Opening hours
Mo - Fr 08.00 - 20.00h
Sa - Su 09.30 - 18.00h