Do you wish to rebook or cancel your flight?

If you booked your ticket by way of flyedelweiss.com, kindly contact our Service Center by phone at +41 (0)848 333 593 or use our contact form. Refunds may only be requested through the contact form.

If you booked your flight through a travel agency or via swiss.com, please get in touch with your booking office again. Please also check the rebooking or cancellation terms applicable for your booked flight ticket.

New waiver policy for rebooking

In view of the exceptional circumstances caused by the spread of the coronavirus Edelweiss is meeting customers' needs even more closely.

Rebooking of tickets issued on/before 19 April 2020

To tickets booked up to and including 19 April 2020 and with a confirmed travel date up to and including 30 April 2021 the following regulations apply:

  • Tickets can be extended to a new departure date up to and including 31 December 2021. Tickets have to be rebooked until 20 days prior to departure of the originally booked flight, but latest until 31 January 2021. You can also rebook to another destination.
  • For every rebooked ticket with new departure date on/before 31 December 2020 an up to CHF 50 discount on the ticket price is offered additionally. Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount.
  • Rebookings can be done through our Service Center or your travel agent. One rebooking as per above conditions is permitted.

Rebooking of tickets issued between 20 April 2020 and 15 May 2020

Has your flight been cancelled?

  • Tickets can be extended to a new departure date up to and including 31 December 2021. You can also rebook to another destination.
  • The rebooking of your ticket must take place until 20 days prior to departure of the originally booked flight but by latest 31 August 2020.
  • For every rebooked ticket with new departure date on/before 31 December 2020 a discount up to CHF 50 is offered on a possibly new ticket price. Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount. One rebooking as per above conditions is permitted.
  • Rebookings can be done through our Service Center or your travel agent.

Your flight has not been cancelled, but you wish to change your travel dates?

  • Tickets can be extended to a new departure date up to and including 31 December 2021. You can also rebook to another destination.
  • You must rebook your ticket 20 days prior to departure of your originally booked outbound flight, but by latest 31 August 2020.
  • Rebooking fees will not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary.
  • For every rebooked ticket with new departure date on/before 31 December 2020 an up to CHF 50 discount on the ticket price is offered additionally. Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount.
  • Rebookings can be done through our Service Center or your travel agent.

Rebooking of tickets issued between 16 May 2020 and 31 August 2020

Has your flight been cancelled?

  • The tickets can be extended to a new departure date up to and including 31 December 2021. You can also rebook to another destination.
  • The rebooking of your ticket must take place by latest 31 January 2021.
  • Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount.
  • Rebookings can be done through our Service Center or your travel agent. One rebooking as per above conditions is permitted.

Your flight has not been cancelled, but you wish to change your travel dates?

  • Tickets can be extended to a new departure date up to and including 31 December 2021.
  • You must rebook your ticket 20 days prior to departure of your originally booked outbound flight, but by latest 31 August 2020.
  • Rebooking fees will not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of class of travel or similar, an additional payment may be necessary.
  • Rebookings can be done through our Service Center or your travel agent. One rebooking as per above conditions is permitted.

Rebooking of tickets issued between 25 August 2020 and 31 December 2020

To tickets booked between 25 August 2020 and 31 December 2020, regardless of date of travel booked, the following regulations apply:

  • All tickets can be changed to a new departure date. You can also rebook to another destination.
  • Of course rebooking fees will not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary.
  • Changes must be done prior to departure of the currently booked flight.
  • Rebookings can be done through our Service Center or your travel agent.