Do you wish to rebook or cancel your flight?

If you booked your ticket by way of flyedelweiss.com, kindly contact our Service Center by phone at +41 (0)848 333 593 or use our contact form. Refunds may only be requested through the contact form.

If you booked your flight through a travel agency or via swiss.com, please get in touch with your booking office again. Please also check the rebooking or cancellation terms applicable for your booked flight ticket.

Goodwill policy for rebooking

In view of the exceptional circumstances caused by the spread of the coronavirus Edelweiss is meeting customers' needs even more closely.

Rebooking of tickets issued before 25 August 2020

Has your flight been cancelled?

Once we have notified you of the flight cancellation you have the following two options:

  • Option 1: Let us know, within 1 week of the cancellation notification, if you still wish you travel to the same destination within the initially booked period.* We will then, subject to availability of the newly desired flight, rebook you free of charge. Rebookings can be done through our Service Center or your travel agent. One rebooking as per above conditions is permitted.;;; *+/- 2 weeks of the originally booked long haul flight. +/- 1 week of the originally booked short haul flight.
  • Option 2 (ticket on hold): We keep your currently booked ticket on hold. You can contact us by latest 30 June 2022 to rebook to your newly desired flight. Departure must be on/before 28 February 2023. Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount. Origin/departure airports may only be changed prior to commencement of travel. Please use our contact form to do so. One rebooking as per above conditions is permitted.

Rebooking of tickets issued between 25 August 2020 and 31 December 2021

To tickets booked between 25 August 2020 and 31 December 2021, regardless of date of travel booked, the following regulations apply:

  • All tickets can be changed to a new departure date. You can also rebook to another destination. Origin/departure airports may only be changed prior to commencement of travel.
  • Of course rebooking fees will not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary. Origin/departure airports may only be changed prior to commencement of travel.
  • Changes must be done prior to departure of the currently booked flight, but by latest 30 June 2022. Travel must commence on/before 28 February 2023.
  • Rebookings can be done through our Service Center or your travel agent.

Rebooking for tickets booked between 01 January 2022 and 19 April 2022

Tickets issued between 01.01.2022 and 19.04.2022, can be rebooked within the ticket validity on the entire Edelweiss network free of charge, except for Saver Fares a fee of CHF 40.— per person and rebooking applies. Fare differences for the new itinerary may apply, changes must be done prior to the departure of the currently booked flight.

Bookings since 20 April 2022

Tickets issued since 20.04.2022 and until further notice can be rebooked free of charge within the ticket validity on the entire Edelweiss network, with the exception of Saver Fare, for which a fee of CHF 80 per person and rebooking will be charged. Price differences for the new itinerary are possible, changes must be made before the departure of the currently booked flight.