Do you wish to rebook or cancel your flight?

If you booked your ticket by way of flyedelweiss.com, kindly contact our Service Center by phone at +41 (0)848 333 593 or use our contact form. Refunds may only be requested through the contact form.

If you booked your flight through a travel agency or via swiss.com, please get in touch with your booking office again. Please also check the rebooking or cancellation terms applicable for your booked flight ticket.

Goodwill policy for rebooking

In view of the exceptional circumstances caused by the spread of the coronavirus Edelweiss is meeting customers' needs even more closely.

Rebooking of tickets issued before 25 August 2020

Has your flight been cancelled?

Once we have notified you of the flight cancellation you have the following two options:

  • Option 1: Let us know, within 1 week of the cancellation notification, if you still wish you travel to the same destination within the initially booked period.* We will then, subject to availability of the newly desired flight, rebook you free of charge. Rebookings can be done through our Service Center or your travel agent. One rebooking as per above conditions is permitted.;;; *+/- 2 weeks of the originally booked long haul flight. +/- 1 week of the originally booked short haul flight.
  • Option 2 (ticket on hold): We keep your currently booked ticket on hold. You can contact us by latest 31 October 2021 to rebook to your newly desired flight. Departure must be on/before 31 December 2021. Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount. Origin/departure airports may only be changed prior to commencement of travel. Please use our contact form to do so. One rebooking as per above conditions is permitted.

Your flight has not been cancelled, but you wish to change your travel dates?

  • Tickets can be extended to a new departure date up to and including 31 December 2021.
  • You must rebook your prior to departure of your originally booked outbound flight, but by latest 31 July 2021.
  • Rebooking fees will not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of class of travel or similar, an additional payment may be necessary.
  • Rebookings can be done through our Service Center or your travel agent.
  • One rebooking as per above conditions is permitted.

Rebooking of tickets issued between 25 August 2020 and 31 July 2021

To tickets booked between 25 August 2020 and 31 July 2021, regardless of date of travel booked, the following regulations apply:

  • All tickets can be changed to a new departure date. You can also rebook to another destination. Origin/departure airports may only be changed prior to commencement of travel.
  • Of course rebooking fees will not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary. Origin/departure airports may only be changed prior to commencement of travel.
  • Changes must be done prior to departure of the currently booked flight, but by latest 31 October 2021. Travel must commence on/before 31 July 2022.
  • Rebookings can be done through our Service Center or your travel agent.