Missing/damaged baggage and lost items

Baggage expense review

Use this form to claim reimbursement of your costs if your baggage or mobility device is delayed, lost or damaged, or if items are missing.

Have you already reported your delayed baggage at the arrival airport and received a reference number? Then check the status under the following link. 

MyBag

Before you continue

To submit your claim, you will need your baggage report, booking details and expense receipts (if available).