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If anything gets damaged, we will take care of it

Damage to baggage belonging to residents of Switzerland

Was your baggage looking a little the worse for wear when you arrived at your destination? Please go straight to the Lost & Found office and report the matter there. If you don't notice the damage until you are on the way home, you have up to seven days from arrival (including day of flight) to report it to us by email at baggage@flyedelweiss.com.

In order to process the damage claim, please send us the information listed below, as this will allow us to initiate a possible reimbursement:

  • Pictures of the damaged baggage item (full shot of the baggage item and close-up view of the damage)
  • Pictures of the damaged baggage item (full shot of the baggage item and close-up view of the damage)
  • Damage report
  • Your address
  • Your bank details and IBAN number

After seven days (legal deadline), Edelweiss Air AG can no longer be held liable. When you arrive in Switzerland, please report any damage in Zurich. You will be given an information leaflet telling you what to do next.

Damage to baggage belonging to residents of other countries

Are you not a resident of Switzerland? Then we will pay for the item to be repaired. If that is no longer possible and the item is completely ruined, then it needs to be officially assessed. Please send the assessment to us, along with the original purchase price and the date of purchase, the damage report and your baggage tag, by email or mail:

Edelweiss Air AG;;; Customer Service/Baggage Irregularities;;; Operation Center 1;;; CH-8058 Zürich-Flughafen;;; Telefon: +41 (0)848 333 593, E-Mail: baggage@flyedelweiss.com