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FAQ

Start your holiday feeling even more relaxed by treating yourself to the comfort of Economy Max, or with an upgrade to Business Class where you will be pampered with maximum seating and resting comfort.

Step 1: Check your eligibility

Take the opportunity to check your eligibility for an upgrade and submit an offer. Umlauts (ä, ö, ü) are not supported by the system. Your last name needs to be spelled exactly the same way as on your booking confirmation.


Edelweiss Holiday Upgrade - this is how it works

Log in with your booking reference and the passenger name under which the reservation was made. The system will check automatically as to whether you meet the requirements for an upgrade bid. Edelweiss Holiday Upgrade is only available for bookings that have been done on flyedelweiss.com at least 24 hours ago. Passengers who have booked their travel with SWISS (LX8xxx flight number) or through an (online) travel office are requested to contact the respective booking agency for information on upgrade options.

Move the slider and pick the amount the upgrade is worth to you. The system will indicate the strength of your bid. When you are happy with your bid, you can proceed to make your offer. Please note that bids are per passenger. This means that bids for bookings with more than one passenger will be multiplied by the number of passengers included in the respective booking. Your offer does not include the originally paid fare. If your offer is successful, we will not be able to refund any separately booked Edelweiss Options such as seat reservations in Economy/Economy Max, additional baggage etc.

This is where you can enter your payment information. As soon as your offer has been accepted, the respective bidding amount will be charged to your payment method of choice.

Verify your bid and payment information, then forward your details.

You will receive an e-mail confirming that your bid has been received. As long as your bid has not been accepted, you can adjust or cancel it any time up to five days before departure.

If your bid is accepted, it will be confirmed to you by e-mail. Congratulations! The amount of your bid will be charged to your payment method of choice.