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If required, we will provide an escort for you at the airport. Guide dogs may travel in the cabin free of charge. Please inform us if you will be travelling with a guide dog when you make your booking.

Important information: Many countries have strict vaccination regulations. Missing papers or confirmations may result in the dog not being allowed to enter the country of destination.

Please email or phone +41 (0)848 333593 if you would like to take advantage of this service.

*Seats for special-category passengers will remain free of charge according to their requirements.

Passengers who booked their flight on please contact the Service Center +41 (0)848 333 593 or All other guests secure their free seat reservation through their booking office.