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Passenger Rights - Regulation [EC] No 261/2004 in brief:

The airline has to offer the passenger the following:

Delay

  • Depending on the flight distance after 2, 3 or 4 hours delay:
  • Meals and refreshments in proportion to the duration of the waiting time
  • 2 telephone calls, telex/fax messages or e-mails
  • Overnight hotel accommodation (if necessary)
  • Transportation to the location of the overnight accommodation
  • After 5 hours delay:
  • Abandonment of journey and (partial) reimbursement of the ticket (Package holiday customers are kindly asked to contact their booking agent)

Denied boarding against will

  • Meals and refreshments in proportion to the duration of the waiting time
  • 2 telephone calls, telex/fax messages or e-mails
  • Overnight hotel accommodation (if necessary)
  • Transportation to the location of the overnight accommodation
  • Depending on the flight distance and the duration of the alternative transportation, between Euro 125 and Euro 600.
  • And a choice between:
  • Cancelling entire trip with a (partial) refund
  • Transportation to destination as soon as possible
  • Transportation to destination at a later point of time

Cancellation

  • Meals and refreshments in proportion to the duration of the waiting time
  • 2 telephone calls, telex/fax messages or e-mails
  • Overnight hotel accommodation (if necessary)
  • Transportation to the location of the overnight accommodation
  • Depending on the reason, the time of the communication of the cancellation, the flight distance and the duration of the alternative transportation, between Euro 0 and Euro 600
  • And choice between:
  • Cancelling entire trip and receiving a (partial) refund
  • Transportation to destination as soon as possible
  • Transportation to destination at a later point of time

Downgrading

Depending on the flight distance, between 30 % and 75 % reimbursement of the ticket price

Disclaimer:

No warranty for completeness and timeliness of this summary. You might be entitled to further claims under civil law.

In the case of a suspected violation of passenger rights, please contact:

Edelweiss Air AG

Operation Center 1;;; Customer Relations;;; P.O. Box;;; 8058 Zurich Airport

P +41 (0)848 333 593;;; (Mon – Fri: 08.00 – 20.00 h;;; Sat – Sun: 09.30-18.00 h);;; info@flyedelweiss.com

Federal Office of Civil Aviation FOCA

Economic Affairs;;; CH-3003 Bern

P +41 (0)58 465 95 96;;; (Mon – Fri: 14.00 – 16.00 h);;; passengerrights@bazl.admin.ch