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Where can I find information about the Edelweiss product?

Our “Travel experience” section is where you will find information on what to look forward to on board your Edelweiss flight. The link below will take you straight there: Travel experience

What do I need to know about entering South Africa?

All minors under the age of eighteen travelling to South Africa must present additional documents. These stipulations apply to all travellers, regardless of their nationality. All of the stipulated requirements must be met as, otherwise, entry or departure to/from South Africa will be denied. For additional information, click on the link below: entry requirements South Africa

What do I generally need to know about entry requirements?

Please make sure you know about the requirements regarding identity documents and visa regulations for your travel destination. The relevant information is available from your travel agent or via the embassy of the respective country. Always check that your visa is valid for the entire duration of your stay. The regulations for entry and customs clearance of vehicles and cultural goods may vary from country to country. For additional information, click on the link below: entry requirements

Where can I get a tourist card to enter Cuba?

You can purchase the tourist card for entry into Cuba from us at the gate. Tourist cards can also be obtained from the Cuban embassy. If you booked your travel through a tour operator, you can purchase the tourist card from your booking agency.

Where can I get a tourist card to enter the Dominican Republic?

You can purchase the tourist card for entry into the Dominican Republic with us at the gate prior to departure or on arrival in the Dominican Republic. If you booked your travel through a tour operator, you can also purchase the tourist card from your booking agency.

Where can I make a seat reservation?

Irrespective of which booking agency you used, you can add your seat reservation to your booking up to four days before departure via the following link: Seat reservation

Where can I view the Edelweiss flight timetable?

We fly to sixty holiday destinations in the world. Flight frequencies vary depending on destination and season. To see all of our flight connections up to 361 days before departure, click on the link below: timetable

Which destinations does Edelweiss fly to?

Edelweiss flies to more than sixty destinations in 28 countries in all corners of the world. For an overview of our flight destinations, click on the link below: destinations

I am unable to check in online for my Edelweiss flight. Why is that?

Online check-in is available no earlier than 23 hours before departure. Unfortunately, our online check-in is not available yet for all of our destinations. To find out if online check-in is possible from your departure airport, click on the link below: online check-in

I wish to change or cancel my flight. What do I need to do?

If you booked your flight at flyedelweiss.com or via our Service Center, you may be entitled to alter your flight depending on the applicable fare conditions. Please contact our Service Center so that the conditions can be checked and, if applicable, changes made to your booked flight. Please have your six-digit reservation number ready for this.
Service Team phone: +41 (0)848 333 593 (local rate)
Opening hours: Mo–Fr, 8 am to 8 pm, Sat-Sun, 9.30 am to 6 pm
Email: services@flyedelweiss.com
If you did not book your flight with us, please contact your booking agency.

I wish to travel with more baggage. What do I need to do?

Irrespective of which booking agency you used, you can register your additional baggage or excess baggage up to four days before departure. Our baggage calculator will show you the baggage allowance included in your ticket and how much any additional or excess baggage would cost. You can register baggage in excess of your allowance easily and conveniently on the same web page. additional or excess baggage

I would like to travel with sports baggage. What do I need to do?

Irrespective of which booking agency you used, you can register your sports baggage up to four days before departure. Carriage of a small sports bag, category normal, is free of charge on some routes. Our baggage calculator will show you the prices which depend on route and booking class. You can register your sports baggage easily and conveniently on the same web page. Transport of animals.

I wish to take my wheelchair with me. How do I register for this service?

We recommend that you discuss your travel plans with your physician well in advance and clarify all of the necessary preparations. Please notify us of your wishes by email at meda@flyedelweiss.com or by phone.
Service Team phone: +41 (0)848 333 593 (local rate)
Opening hours: Mo–Fr, 8 am to 8 pm, Sat-Sun, 9.30 am to 6 pm

For more barrier-free travel information, click on the link below:
barrier-free travel

I would like to travel with my pet. What is the best way to do this?

For information about the carriage of pets, click on the link below: Carriage of pets

Where on your website can I find information about travelling with children?

Information about travelling with children is available from the link below: Travelling with children

Is WLAN available on Edelweiss aircraft?

We do not offer Internet on board at this time.

How can I book a flight with Edelweiss?

You can book your flight on our website using the following link: Book a flight

How many days before departure can I book an Edelweiss flight?

Our flights can be booked from 361 days before departure within the published flight timetable.

How do I book a one-way or an open jaw flight?

When you book your flight through flyedelweiss.com, you can select a round trip, one-way or open jaw flight. book a flight

How and where can I book an Edelweiss flight if my departure airport is not Zurich?

flyedelweiss.com currently only offers flight bookings from Zurich. For flights from other airports, please make your booking with our codeshare partner SWISS at swiss.com. SWISS

Will a flight ticket be issued after I have booked my flight?

On completion of your booking, you will receive a booking confirmation with a booking reference number. This information will be sent to you by e-mail shortly after receiving your booking.

I will be travelling with Edelweiss and would like to treat myself to an upgrade. Where can I find information regarding availability and prices?

If your flight is within the next 14 days, please use the contact form on our Last Minute Upgrade page for your upgrade request.

Otherwise, please get in touch with our service team. Phone: +41 (0)848 333 593. Last Minute Upgrade

I wish to order a special meal. Where can I do that?

You can order your special meal up to four days before departure. For more information about the choice of meals and how to order, click on the link below: special meal

How do I make a seat reservation?

Irrespective of which booking agency you used, you can add a seat reservation to your booking up to four days before departure. To do so, use the link below: seat reservation

I would like to travel with more baggage. What do I need to do?

Irrespective of which booking agency you used, you can register your additional baggage or excess baggage up to four days before departure. Our baggage calculator will show you the baggage allowance included in your ticket and how much any excess or additional baggage would cost. You can register baggage in excess of your allowance easily and conveniently on the same web page additional or excess baggage

I would like to travel with sports baggage. What do I need to do?

Irrespective of which booking agency you used, you can register your sports baggage up to four days before departure. Carriage of a small sports bag, category normal, is free of charge on some routes. Our baggage calculator will show you the price which depends on route and booking class. You can register the desired sports baggage easily and conveniently on the same web page. baggage calculator

I would like to travel with my pet. What is the best way to do this?

For information concerning the carriage of pets, click on the link below: carriage of pets

I would like to change or cancel my flight. What do I need to do?

If you booked your flight at flyedelweiss.com or via our Service Center, you may be entitled to alter your flight depending on the applicable fare conditions. Please contact our Service Center so that the conditions can be checked and, if applicable, changes made to your booked flight. Please have your six-digit reservation number ready for this.
Service Team phone: +41 (0)848 333 593 (local rate)
Opening hours: Mo–Fr, 8 am to 8 pm, Sat-Sun, 9.30 am to 6 pm
Email: services@flyedelweiss.com
If you did not book your flight with us, please contact your booking agency.

Will I receive a refund of the price difference if my booked flight becomes cheaper online?

Our prices vary depending on availability of the flight. In the event that you should find a cheaper price after your booking, there will be no refund of the price difference.

Will I receive a new reservation number after altering my booking?

Your personal reservation number will not change after altering your booking.

Will the services I booked be automatically transferred to the new flight?

Yes, all of the services of your original flight booking will be transferred to the new flight. This applies to
– Seat reservations
– Sports baggage
– Additional baggage
– Travel insurance
– Special meals
– Medical services

I wish to change a flight which I did not book via flyedelweiss.com. What do I need to do?

We only have access to bookings made via flyedelweiss.com or our Service Center. For changes to your booking, please contact your booking agency.

What does OPC mean?

An OPC has to be paid when making a payment by credit card. The OPC is 1.5% of the ticket price, and is capped at a maximum of CHF 30. The OPC has to be paid for all traffic areas and booking categories.

How do I make a seat reservation?

Irrespective of which booking agency you used, you can add your seat reservation to your booking up to four days before departure via the following link: Seat reservation

How do I book a seat in Economy Max?

You must have a valid Economy Class ticket for the desired flight. Irrespective of which booking agency you used, you can add your seat reservation in Economy Max to your booking up to four days before departure via the following link: Seat reservation

Can Edelweiss change my advance seat reservation later on?

In some cases, such as in the event of a change of aircraft type at short notice, we will be obliged to change your seat reservation. We will always do our utmost to reserve a new, equivalent seat for you. If equivalent seating is not possible, you may request a refund of the fee paid at services@flyedelweiss.com

When making an online seat reservation, do seats have to be reserved for all passengers included in one booking?

Seat reservations can be made for individual passengers or for all of the passengers included in one booking. Seat categories can be selected individually for each passenger. Please note that, without a seat reservation, adjacent seats may not be available to you.

Do some seat rows offer more legroom?

If you would like to enjoy up to 15 cm more legroom, you can reserve a seat in our Economy Max on long-haul flights (Airbus A330 and A340). Alternatively, emergency exit row seats or front row seats also offer more space.
On short-haul routes (Airbus A320), more legroom is provided in the emergency exit row seats.
For more details about our seat maps, click on the link below:
fleet

Is there an additional credit card fee for seat reservations?

No, there are no additional credit card fees for seat reservations.

I purchased my ticket at a travel agency. Can I still add a seat reservation via flyedelweiss.com?

Irrespective of which booking agency you used, you can add your seat reservation up to four days before departure via the following link: seat reservation

Can seats also be reserved for children?

Yes. The seat reservation conditions are the same as for adults. Exceptions are infants under the age of two who must travel on the lap of the accompanying adult. Children under the age of twelve may not be seated in an emergency exit row seat.

I bought a ticket from a travel agent. Can I book another seat through flyedelweiss.com?

Yes, you can do this in Economy Class.

Can seats also be booked for children?

Yes, the rules are the same as for adults (with the exception of infants up to 2 years of age). Children up to 15 years are not permitted to sit in emergency exit rows.

May any passenger sit in an emergency exit row seat?

Special booking conditions apply to emergency exit row seats. Due to official safety regulations, the following passengers may not be seated in the emergency exit row:
– Babies and children (aged 0–12)
– Unaccompanied minors
– Passengers travelling with a pet in the cabin
– Passengers with a physical and/or mental disability
– Passengers with limited mobility (e. g. illness, injuries or for age reasons).

What happens if I do not reserve my seat in advance?

If you do not have a seat reservation, you will be allocated a seat automatically at check-in. Please note that we cannot guarantee adjacent seats for bookings that include several passengers.

Can a seat reservation be transferred to another passenger?

A seat reservation cannot be transferred to another passenger.

Can I change or cancel my seat reservation?

Economy Class seat reservations cannot be changed or cancelled. Seat reservations in Economy Max and seats in the emergency exit rows on long-haul flights can be refunded before departure against a fee of CHF 30. A refund is no longer possible once the flight has departed.
Please contact services@flyedelweiss.com.

Can I take my sports equipment with me?

Your sports equipment will be transported at no extra charge as long as you do not exceed your baggage allowance will only be incurred if you take more items of baggage that are allowed, or if your baggage is heavier or larger than the standard. Register your sports baggage in plenty of time.
Sports equipment

Where can I register excess luggage?

If your luggage exceeds the free baggage allowance you can register and prepay for it until 72h prior to departure. Options

Can I reserve a baby basket for my baby?

Yes, in Economy and Business Class on long-haul flights, in Business Class only on short- and medium-haul flights, and for babies up to 8 months (to 70 cm/max. 11 kg). Reserve your seat and the baby basket on our website or through your booking agent.

Where can a baby basket be installed?

A340-300: Business Class: 11A/D/G/K in der Economy Class: 1A/B/E/F/J/K 18A/B/E/F/J/K 28D/E/F/GA330-200: 1 A/D/K in Business Class and 7 A, 8D/G/K and 27 D/F in Economy Class.
A330-300: 1 A/D/K in Business Class and 7D/G and 27D/F in Economy Class.
A320: 1 A/F, Business Class only.

Further information on travelling with babies are available here: Travelling with children

How much does a ticket for a baby/infant cost?

In principle, the ticket price for an infant up to the age of two (2) is 10% of the regular airfare, plus any charges. We do not charge a service fee. However, please note that this fare does not entitle your child to have his/her own seat. He or she will sit on your lap, secured with a special seat belt.

My child will turn 2 while we are travelling, so what do I need to know?

If your child turns 2 while you are travelling, you need to book a separate seat for him or her from that point in time. The children's rate will apply.

Can I take my own child's seat on board with me?

If you have booked a separate seat for your infant, you can take your child's seat (car seat) on board with you. It needs to be approved for air travel, and must not exceed a contact surface of 40 x 40 cm.

Can I take my pushchair on board with me?

You can take your collapsible pushchair / buggy to the aircraft with you free of charge. Depending on your destination, it will either be returned to you when you disembark or on the baggage carousel. Due to their size, twin buggies must be checked in as hold baggage.

How do I book a flight for a child travelling alone (Unaccompanied Minor/UM)?

The Unaccompanied Minor (UM) service is only available through our Service Center. Please book the ticket and status by phone. For further information please go to:
Unaccompanied minors

Can my child fly alone?

Children under the age of 5 are not allowed to fly alone. Children between 5 and 11 years of age may only travel alone if you book our Unaccompanied Minors (UM) service, or with another person who is at least 12 years of age. This service is also available for children between 12 and 17 years of age. Children under the age of 5 may be accompanied by a sibling aged 16.

What do I need to know if I am travelling with children?

You will find further information on this subject under
Travelling with children.

Can I take liquid baby food in my hand baggage with me?

You may take liquid baby food with you on your Edelweiss flight. We offer special baby food (vegetable and fruit purées) on intercontinental flights. These baby meals can be ordered up to four days before departure when booking your flight, or at: baby food

I am travelling alone with two babies. What do I need to do when booking?

As a general rule, only one infant (up to the age of 2) may be booked per adult. However, under the following two conditions one adult may travel with two babies:
- If one of the babies travels in a car seat approved for air travel.
- If a separate seat (children's fare) is booked for one of the babies.

What is the best way to transport my pet? Are there any legal requirements regarding transportation containers?

IATA, the international aviation authority, has defined various guidelines to protect your pet's well-being. For the sake of the animals, Edelweiss follows these requirements with regard to consistency, appearance and minimum size very closely.
You will find the IATA guidelines here.

I have a SWISS or tour operator ticket. Can I still add a booking for an Economy Max seat reservation?

Provided you are in possession of a valid flight ticket in economy class, an Economy Max seat can be booked via our website at flyedelweiss.com/seats, irrespective of the booking agent.

Is Edelweiss a Star Alliance member?

Since November 2008, Edelweiss is an integrated member in the Lufthansa-Group and an affiliate of Swiss International Air Lines. However, Edelweiss is not a Star Alliance member.

Can I earn Miles and More miles with my Edelweiss flight?

Miles and More is the SWISS frequent flyer programme. Edelweiss passengers who have booked their flight in code share with SWISS qualify to earn "Miles & More" premium miles. A requirement is a LX ticket with a ticket number beginning with "724". Further information and contacts are available on the webpages of SWISS and Miles & More.

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